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Category: Information Technology

Come Learn About Touchtown

Mon, September 6, 2021 Published by

It’s an old slogan, and a new product: TOUCHTOWN. Paper will not be going away but as a campus we continually work towards different ways to communicate with all of you. We feel touchtown is a great way to work towards reducing paper usage and a great way to keep everyone engaged and in the know! Resident touchtown ambassadors have been hard at work crossing the t’s and dotting the i’s in regards to the toucthtown app and developing a training class on the best way to utilize touchtown.

Ambassadors will be at the “touchtown help desk” every day from 11:00a-1:00p in the Bistro helping others download the app on your phone in preparation for trainings. Ambassadors will also be holding in person touchtown trainings on 9.10, 9.11, 9.12, and 9.13, you will need to sign up to attend those trainings but…..you can also do that at the “touchtown help desk”! Stop by during the help desk hours and sign up for a class, we hope all can come and visit!

New Phone System and Frequently Asked Questions

Fri, August 5, 2016 Published by

Here at Beatitudes Campus, we provide a FREE phone service to all residents, including a phone number, voicemail, call forwarding, call waiting and Caller ID. We are able to do this by owning and operating our own phone system. This ownership requires that we continually perform upgrades to stay up to date and avoid extended outages. We have just completed such an upgrade, and are working through the kinks generally associated with revamping 750 phones in a mostly 50 year old wiring infrastructure.

I was asked the question today, “Why did we make this change if things were working good in the first place?” Well, our previous phone system was a digital/analog Nortel Meridian 61C that was in service here  for 13 years and served our community very well. When an electronic piece of equipment that you rely upon very heavily on a daily basis becomes that old, you enter a time frame where there’s a risk of catastrophic failure. If that were to happen, all 750 phones would stop working with no clear idea of how soon repairs could be made. So, with that said, our new system is a Mitel My Voice Business system and utilizes the most up-to-date telecommunication technology called Voice Over IP or “VoIP” for short. Due to some backwards compatibility equipment, we’ve enabled our residents to continue using the analog phones that they’re used to. However, as with all technological advances—there is change.

I would like to point out some of the more prominent changes that you, as residents, will need to learn and get used to. Our goal is to help you transition through these changes and be able to utilize the new systems comfortably. Here are the most common frequently asked questions (FAQs):

How do I dial an on-campus extension?

  • Simply add a “1” to the old extension and dial all 5 numbers. Ex: 2611 = 12611
  • Please note that dialing “0” does not require a 1.
  • A new resident directory reflecting these changes will be distributed soon.

How do I dial an off campus number?

  • Dial a 7 to access an outside line and then dial the full 10 digit number. Ex: 602-995-2611.
  • All off campus dialing will require the full 10 digit number to be dialed—even 602.
  • Don’t forget to change your speed dials.

How do I know I have voicemail or an answering machine?

  • If you retrieve your messages by pushing a button on your phone base, you have an answering machine.
  • If you retrieve your messages by calling a number and pressing buttons on your phone, you have voicemail.

How do I access voicemail?

  • Dial *86 on your phone to access and set up your new voicemail box and greeting.
  • If you dial *86 and get a wrong number recording, you’re not set up for voicemail on our system and need to call in a work request to have voicemail added for you.

How do I forward my phone to another phone?

  • Dial *355 then 7 and then the full 10 digit number. Ex: *355, 7, 602-995-2611.
  • To cancel forwarding, dial *350 and hang up.

Everyone should have received a copy of the “Beatitudes Campus Resident Technology Services Resource Guide.” This guide explains all technology services offered to residents. If you do not have one, there will be copies available at the Welcome Center in the Nelson Administration Building and at the Information Station in Town Plaza. If you have experienced any problems with your service, please know that we are working diligently to restore all service back to 100% and we apologize for any inconvenience. If you haven’t already, please call to place a work request for your concerns. *