Beatitudes Community

The “Grit Scale”

It was my great privilege and pleasure to attend the national LeadingAge conference last week in Indianapolis, Indiana. There were more than 6,500 like-minded professionals there to listen, learn, share best practices and validate many of the ideas and programs about what makes senior living the career that I love. It was incredibly valuable for me to hear about how other life plan communities are approaching social media, their “digital profile” and how they are creating new formulas for more successful senior living. I was particularly impressed with listening to Dr. Angela Duckworth talk about the subject of “grit.” Do you remember that movie—True Grit? At the time, we knew that John Wayne was the essence of what our folks had told us it took to get through tough times and last through the challenges. But that was a western—and a movie. Plenty of you have had to demonstrate real life “true grit” to succeed in careers, raise children, sustain through hard economic times and persevere when family has passed away or maybe passed us by.

Before she was a psychology professor, Angela Duckworth taught math in middle school and high school. She spent a lot of time thinking about something that might seem obvious: The students who tried hardest did the best, and the students who didn’t try very hard didn’t do very well. Duckworth wanted to know: What is the role of effort in a person’s success?

Now Duckworth is an assistant professor at the University of Pennsylvania, and her research focuses on a personality trait she calls “grit.” She defines grit as “sticking with things over the very long term until you master them.” In a paper, she writes that “the gritty individual approaches achievement as a marathon; his or her advantage is stamina.”

I found that very interesting in light of what I know from many seniors over the years of my profession about how they have succeeded in spite of anything and everything. Many of you here on the Beatitudes Campus have been educators, and skilled professionals with life’s ups and downs—challenges, joys, highs and lows. And you are here—you got through it all with aplomb and became heroes to admirers like me.

Duckworth’s research suggests that when it comes to high achievement, grit may be as essential as intelligence. That’s a significant finding because for a long time, intelligence was considered the key to success.

Intelligence “is probably the best-measured trait that there is in all of human psychology,” says Duckworth. “We know how to measure intelligence in a matter of minutes.”

But intelligence leaves a lot unexplained. There are smart people who aren’t high achievers, and there are people who achieve a lot without having the highest test scores. In one study, Duckworth found that smarter students actually had less grit than their peers who scored lower on an intelligence test. This finding suggests that, among the study participants (all students at an Ivy League school) people who are not as bright as their peers “compensate by working harder and with more determination.” And their effort pays off: The grittiest students—not the smartest ones—had the highest GPAs.

Duckworth went on to tell us about her “Grit Scale.” Someday I think we’ll form a lifelong learners class solely dedicated to this very interesting measurement and topic.

Duckworth has developed a test called the “Grit Scale.” You rate yourself on a series of 8 to 12 items. Two examples: “I have overcome setbacks to conquer an important challenge” and “Setbacks don’t discourage me.” It’s entirely self-reported, so you could game the test, and yet what Duckworth has found is that a person’s grit score is highly predictive of achievement under challenging circumstances.

At the elite United States Military Academy, West Point, a cadet’s grit score was the best predictor of success in the rigorous summer training program known as “Beast Barracks.” Grit mattered more than intelligence, leadership ability or physical fitness. This time of the year, I think of the more than 100 veterans who live on this campus and I see the result of authentic grit.

At the Scripps National Spelling Bee, the grittiest contestants were the most likely to advance to the finals — at least in part because they studied longer, not because they were smarter or were better spellers.

Here’s a very interesting dichotomy. The charter schools which have really taken hold here in Arizona have succeeded in providing strong academic preparation. Most of their students go to college. Yet the students graduate from college at lower rates than would be expected based on their academic preparation.

The charter schools want to know why that is. Angela Duckworth wants to know if grit has anything to do with it.

These are complicated questions, and the answers aren’t in yet. I suspect that there are a number of things to think about before jumping to the conclusion that students who don’t finish college aren’t gritty. What I do know is that whenever I need a little grit boosting infusion, I go to the Bistro and engage in conversation with some of the grittiest people I know—you inspire, you teach, you gently coax me with sometimes praise, sometimes suggestions, sometimes just pure friendship.

I would love for us to focus on the populace here at Beatitudes Campus with that “grit spotlight” and really examine the factors that led to success in spite of what many of you have disclosed were significantly tough times through careers, family rearing and economic challenges. I believe there is much to be learned from each other and I am so glad that we hold that as a core value here—life-long learning that inspires, challenges and sustains. We are indeed so rich when we allow each other in the fellowship that so obviously thrives on this campus.

By the way, we’ve had enough grit to wait through the process of our First Impressions/Operation Welcome upgrades to finally play out. All of the new furniture, accessories and case goods will be delivered to campus on December 7th – 9th. It will be quite a “ballet” as we move existing items around, send some to the Backstreet Boutique and retire other pieces. Thanks for hanging in there as we have worked through the process!

First Impressions

We have heard the term “First Impressions” in senior living for a number of years, however, as  often happens at Beatitudes Campus, we are redefining the term in the context of our Radial Hospitality program. We are adding “Operation Welcome” to our way of greeting prospective residents, their families and friends to the campus.  The entire team has made tremendous progress in many areas of hospitality in the last few years and now we are taking steps to elevate our staff, facilities and methods to the highest levels.

As a result, you will begin to see quite a number of improvements in the look of common areas in the residential buildings as well as Town Plaza.  “We judge books by their covers, and we can’t help but do it,” said Nicholas Rule, Ph.D., of the University of Toronto. “Furthermore, the less time we have to make our judgments, the more likely we are to go with our gut, even over fact,” he added.  In today’s increasingly competitive senior living environment, we are keenly aware that to meet our mission of service, we must pay close attention to all aspects of the experience.

It is rather thought provoking to learn after repeated studies that irrespective of the quality of care and services in a senior living community, the “look” and “feel” of the environment has a much greater influence on the decision to move forward in considering residency.  Quality is generally perceived as a given and is not, at least initially, weighted as highly as friendliness, cleanliness, state of repair and updated furnishings and colors.

However, “First Impressions” is not only about the look of facilities.  That is but one leg of the stool……the others are the human environment as well as the perception of quality of life.  Beatitudes Campus is well known for its world class “life-long long learning” programs as well as nationally recognized “Comfort Matters” dementia care which speak strongly to a superior quality of life.  On the human environment standard, we have determined that while we are certainly above normal standards, we are going to provide training to achieve that same “best in class” signature. As a result, the entire campus staff will be provided specific training over the course of the next few months in All-Staff meetings as well as a separate session which will be conducted at a number of times.  The sign-ups will begin soon, so watch for announcements here in the Team Talk newsletter as well as information from your supervisor.

These are indeed exciting times as we move toward higher occupancies, even more elevated standards and progress to superior service levels! Beatitudes Campus rocks!

Rod Bailey, SVP of Sales & Marketing

Rod Bailey,
SVP of Sales & Marketing

Rod joined the Beatitudes team in April of 2016. He comes from an extensive background in the healthcare field. He has a great passion for the work he does and is a great addition to the Beatitudes Team.