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Tag: radical hospitality

Radical Hospitality

Sun, March 31, 2019 Published by

Radical: “out of the ordinary,” “revolutionary”, favoring extreme changes in existing views, habits, conditions, or institutions.  Hospitality: generous and friendly treatment of visitors and guests.  Put them together and you are part of a movement that began a few years back but is still every bit of who we are as a community.

What does it mean for us to have someone we have never met and has no relationship to us – in other words, a stranger – being treated by every single one of us at Beatitudes Campus with not just politeness, but overwhelming “revolutionary” generosity?  It is radical!

Back when I served a church, I had a relationship with a Samoan United Church of Christ Congregation where I was invited to preach.  I did not realize at the time that, in their culture, the minister was considered the descendent of what once was the Chief of all of Samoa.  Consequently, ministers are treated like royalty today.  That was a new experience for me to be sure.  I am not saying I have been mistreated as a clergyperson – except for some hate mail now and then from some justice issues I stood for.  Being treated like royalty, though, was not an experience I was accustomed to in the American church.  But at this church I was showered with a plate of food so big that it was a weeks’ worth in one sitting.  (After a stomach ache later, I learned that it is permissible to take some home.)  I was given gift after gift including every member and child giving dollar bills or more to me as I was seated in front of them – and not just once but numerous times by each.  It was an experience that I will never forget and a people I will always cherish.

What was amazing to me was how authentic and heartfelt it was; it was their culture but it was also them.  There was such a deep feeling of sincerity in their gestures that it moved me deeply.  It was the most radical of all hospitality experiences I have ever happened upon.

I want you to feel that way here at Beatitudes Campus.  I want to feel that way.  I want all staff to feel that same way when they are around you and me.  I want every guest, volunteer, visitor, prospective resident, family member or stranger to have a radical hospitality experience.  There is not a person in the community, from any faith, any race, any sexual orientation, any gender who is not worthy of our most radical of all welcomes.   It is how everybody deserves to feel when they walk into our Beatitudes Community.  It is a spiritual experience when it happens, and I look forward to continuing to work with you to make sure it does here (ok, minus the money—no tipping policy, you know).

Community Town Hall Recap – May 2017

Tue, May 16, 2017 Published by

Below is a summary of information and news discussed at the May Town Hall meeting.

Town Hall Informant – April 2017

Mon, May 1, 2017 Published by

David Ragan opened the meeting by welcoming everyone and thanking Gregory’s Market for providing fresh produce for residents to purchase. He invited all to attend the Welcome Coffee for new residents on Wednesday, April 26th at 2:00 PM in the Life Center. The Welcome Coffee gives residents an opportunity to meet their new neighbors and listen to the reasons why they chose the Beatitudes as their home. David also showed some interesting and amusing sayings and signs such as; “a clear conscience is the sign of a fuzzy memory”, and “I went to the Air and Space Museum, but there was nothing there”.

In introducing Michelle Just, President and CEO of Beatitudes, David noted that tomorrow is Michelle’s birthday and residents wished her a “happy birthday” in song. Michelle showed pictures of the participation of the Beatitudes in the Pride Parade on Sunday morning, April 2nd. The bus was decorated for the occasion and the Master of Ceremonies called attention to the Beatitudes volunteers who enjoyed being in the parade.

Michelle announced the Shout Outs for March—Angelo Flores, Jason Corder and Niccole Daine.

Angelo joined the IT team in August of 2016 and has made great improvements to the accessibility of the department and their response time. He is being promoted to Network Administrator for the campus. Jason joined the Dining team in July of 2015 and recently took personal time to help a resident locate a lost item of great sentimental value. He goes above the call of duty in his work. Niccole joined the Nursing team back in August of 2010 as an LPN. She helped a family deal with the loss of their loved one by making everything look its best so the family could have some peace in that moment. Remember to fill out a Radical Hospitality form online or pick one up at the Welcome Center whenever you see a staff member who deserves some special recognition.

Michelle also discussed a new Holleran Satisfaction Survey which will be coming in May. The survey will be shorter than in the past and will focus on measuring engagement rather than satisfaction. Results from the survey will be used in determining whether the right programs are being provided, in preparing budgets and in strategic planning. The surveys will be distributed to Independent Living Residents the week of May 1st and completed surveys will need to be turned in at the Welcome Center by May 20th. Results of the survey will be shared at a future Town Hall Meeting.

A happy announcement by Michelle was the addition of a new bus that can transport up to four wheelchairs at one time. The bus is ours due to a grant from the Maricopa Association of Governments and the City of Phoenix. Michelle thanked the Auxiliary for also providing funds toward the purchase of this bus. It is parked outside the building and residents are encouraged to check it out as they leave the meeting.

Herb Komnick, Residents Council President, provided a report of the Residents Council Meeting on March 8th. David Ragan began the meeting with a report that a good time was had by all at the LeadingAge Senior Fitness Challenge competition. He encouraged residents to attend the Design Studio meetings to help plan our residents’ future. Dining Services Committee Chairman, Pat Dellisanti, reported that Joe Kane, Director of Dining Services, had completed his building meetings and survey distribution. The Sunday Brunch is returning on the second Sunday of each month. Staff members are being trained on CPR, chest compressions, the Heimlich maneuver, and defibrillators. Employee Appreciation Committee Interim Chairman, Barbara Carpenter, reported that a letter will be sent in August and an evening dinner event will be held in August to encourage residents to contribute to the Employee Appreciation Fund. Monthly billing for contributions can be arranged through Cammy Clevenger. Facilities Committee Chairman, Roger Benson, reported that Maintenance has posted instructions of what NOT to put into drains on campus bulletin boards. Lost items should be reported to Security at x16172. Residents are asked to completely fill a recycle barrel before starting to fill another. If the barrel(s) is/are full, please call 18492 promptly. Under New Business, Gayle Richmond was confirmed as the new Life Enrichment Committee Chair; the Resident Telephone Directory is now available on the Resident Website (www.bcampus.org); and Kathy Amend has volunteered to post bulletin board items on the Patio Homes bulletin board. Leave items to be posted there in her mail box at the Welcome Center. Area Representatives’ Reports included the Central Park North Representative, Walt Smith, advising that the water leak survey has been completed, and a Spring Fling dinner in the Rose Garden is planned for March 28th. Plaza South Representative, Don Tamuty reported that Plaza South has completed the dining preference survey and is planning a dinner meeting. Central Park South Representative, Sybil Eppinger, reported that CPS, CPN and the Patio Homes are working together on the Spring Fling plans and also working with Marketing on the Open House being held on March 23rd in the Rose Garden. In response to a concern about a master calendar, it was reported that a software program for scheduling campus activities in coordination with outside groups’ activities being held on site has been purchased and is being installed.

Josephine Levy, Resource Navigator of Success Matters, advised residents about three upcoming programs. On April 12th, at 2:00PM in the Agelink Great Room, Josephine will discuss Health Care Power of Attorney (POA) and Living Will. The program promises to incorporate humor and not be boring! On April 26th, at 1:00PM in the Agelink Great Room, there will be a program on VA benefits and a VA representative will be on hand to answer questions. The last one-hour program will be held on May 9th, at 1:00PM in the Agelink Great Hall, with a representative from the Arizona Attorney General’s office discussing Scams and Such and talking about what is happening right here in Arizona to our senior citizens.

Jessica Meyer, Director of Success Matters, introduced Mitch Sopko and Rich Fauci to residents. Mitch and Rich are Masters level occupational therapy students doing their Level II Fieldwork at Beatitudes for the next three months. They are anxious to engage with residents and get to know us better. When you see them on campus, give them a big Beatitudes welcome! Premier Hearing will be hosting a free lunch and addressing the topic of hearing aid technology and maintenance on Thursday, May 4th from 11AM to 1PM in the Agelink Great Room. If interested, you must RSVP by calling 602-279-0003. Jon Schilling, Director of Life Enrichment, and Jessica will be offering their seventh SAFER Stepping at Beatitudes, a six week comprehensive falls prevention workshop offered periodically through the year. The workshop will meet on Tuesdays and Thursdays at 2:30PM, starting in mid-May. Contact Jessica at x16110 to be put on the registration list.

Jon Schilling introduced Wendy White who began volunteering at  Beatitudes when her parents moved here. She spreads joy wherever she goes and now visits three floors in the Health Care Center with her wonderful therapy dog, Max. She will be presenting a workshop entitled, Happiness is a Choice, on Thursday, April 20th at 2:00 in the Motion Studio.

Michael Smallwood, Fitness Specialist, discussed a new fitness program entitled, BrainSavers (because gray matters) which will be offered on Tuesdays and Fridays at 11AM. The course will begin in May and is structured to have up to 25 students. Beatitudes is making a one-year commitment to this “trial course” that encompasses Brain and Body Total Fitness. The mission statement declares that BrainSavers will help maintain healthy minds, reducing the impact of age-related memory impairment and the risk of developing Alzheimer’s disease. The six key components of healthy brain aging include physical exercise, nutrition, cognitive exercise, sleep, socialization and stress management. Dr. Paul Bendheim, M.D. will be introducting the course in a one-hour presentation on Monday, April 17th at 3 PM More information can be found at http://BRAINSAVERS.com. The March B-Fit Winner is Jean Hiser.

Monica De La Rosa, Life Enrichment Specialist, detailed some of the activities on the agenda for this month. They included a Lloyd Foundation Musical Performance in the Life Center on Tuesday, April 13th at 2PM; a movie and discussion presented by resident, Mary Harkness, on Friday, April 14th at 2PM in the Recreation Center; the Paradise Valley Jazz Ensemble on Saturday, April 15th, at 3PM in the Life Center; a trip to the Spring Butterfly Exhibit at the Desert Botanical Garden on Tuesday, April 18th at 9AM (tickets are $20 and available at the Welcome Center); our annual off-campus BBQ at Lynx Lake in Prescott, AZ, Tuesday, April 25th, 9:15AM departure (purchase your boarding pass at the Welcome Center for $7); Buzy Bees Spring sale on Friday, April 14th outside Elaine’s; and line dancing at 10AM on Thursdays in the Recreation Center. Synopsis sheets have been distributed to each building. Call Monica at x18526 if you need more copies.

Dosia Carlson discussed the plans for Earth Week, April 17th to April 22nd. Elders for a Sustainable Future have prepared a Triple Header. On Thursday, April 20th, at 6PM in the Life Center, Nature will be celebrated in Words and Music with vocalists, instrumentalists, visuals and reading. On Friday, April 21st, at 9:30 AM, during coffee hour in Elaine’s Fine Dining, we will discuss how we can share our environmental concerns with the younger people in our lives. Bring photos of friends and family members and we will discuss how, together, we can promote sustainability of this planet. On Friday, April 21st, at 2:30 PM in the Life Center, we will present Mother Earth is Crying: Residents and Employees in Conversation. After viewing a few startling videos and discussing our response at tables, we will exchange ideas with people who work here. Don’t miss these important events in support of Mother Earth.

Ken Fomby, Transportation Coordinator, advised residents about just how the transportation system operates. Residents call #16135 to schedule medical appointments, bank trips, RX pickups and other related trips. Residents should call #12905 for any activities/off campus events to reserve a seat on the bus. The information is then recorded on yellow pads for the medical trips and white pads for the off-campus activities. Information is transferred to an annual calendar with the date, time and address. From there, the information is computerized and trips are assigned to specific drivers. Residents are contacted the day before the trip is to take place to confirm the appointments. Residents are given a business card with phone information, and either they, or the office where their appointment takes place, can call to let transportation know that they are ready to be picked up. Ken displayed a graph showing that there are about 500 medical calls per month and as many as 700 calls last December.

David gave residents the results of dining comment cards for March. Over 76% of the comments were positive, which raises the morale of the whole dining staff! David emphasized that residents should send back a meal if they are dissatisfied. That is the best way the dining staff can be made aware of problems with the food.

David introduced Dave Johnson of Hospice of the Valley. Hospice of the Valley had its roots right here at the Beatitudes 40 years ago. Dosia Carlson, Greta Wiseman and Gerald Roseberry were instrumental in its formation. Dave noted that Hospice of the Valley is a non-profit organization, and he is appreciative of our using their services. He said there are over 50 different hospices operating in the Valley. There are flyers at the back of the room for anyone interested in Hospice of the Valley and the organization’s speaker’s program.

David called our attention to a Special Town Hall which was on April 13th. The Fire Department and Beatitudes Campus discussed emergency evacuation procedures. The fire department trains for this kind of activity and some of the firefighters have family here as well.

The Hootenanny is every Wednesday at 6:00 and is free! Bring your friends and enjoy the wonderful music.

Thanks again to Gregory’s Market. They are here for every Town Hall at the beginning of the month and are much appreciated.

Don’t forget Sundaes with Dave on each third Wednesday of the month from 2 to 4PM in the Bistro.

The next Town Hall will be held on May 3rd at 2:00 PM in the Life Center. Plan to be there!

(A quick note from David – please thank Norma Dieffenbach for the continued excellent minutes for the Informant—she does not miss a thing!)

 

New Beginnings

Mon, January 9, 2017 Published by

At the start of a new calendar year, we are messaged all around about “new beginnings.”  I am seeing a host of media ads about mattresses, cars and furniture as retailers look to prop up the inevitable dips in sales following the business holiday season.  Then, of course there are dozens of (urgent!) weight loss commercials specifically geared to appeal to those who have overdone it through the holidays.

I look at “new beginnings” in my search engine and find that the terminology has been tapped by treatment centers, counseling and mental health services, adoption services, numerous religious organizations, a governmental office of personnel management, alternative education, a Kenyan soap opera, a series of novels about a guardian angel named Victoria Schwab…….. the list goes on and on and many of them very important.  So I am a bit reluctant to just crowd in what we are doing at Beatitudes Campus with everything else.  One, because I would rather it not be “lost in the crowd” and two, because we are really, literally beginning a new phase in the life of this fifty-plus year old campus with our physical updates, furthering our Radical Hospitality attitudes and programming at a resident-centric level like never before.

As we are learning from the ATLAS process (an organizational assessment program funded by the Virginia G. Piper Foundation) about which Michelle Just, our President and CEO wrote in this space some weeks ago, organizations have life cycles.  Only those with strong determination (aka “grit”, the subject of my last Roadrunner article) are able to keep at the top of their operating space and continue their mission in meaningful ways.  Absent the will to innovate, collaborate and research, companies can find themselves going the way of least resistance, continuing with methods that may need updating and not stretching to fund their depreciation or bring improvements to the marketplace.

This is but one of the reasons I am so happy to be a part of Beatitudes Campus.  We have made a conscious decision not to lapse into mediocrity, but rather to continue a process of “new beginnings” that strives for excellence in every aspect of the life plan community sector.  We have just finished our intensive Phase I of the First Impressions updates which has touched most campus buildings, and we have already seen some definitive results with those making decisions about making Beatitudes Campus their home.  Painting, floor coverings, furnishings and artwork have a rather profound impact on decision making in senior living often even above our superior care ratings in the licensed areas.  Our mission continues to be just as our founders envisioned…….to be leaders and innovators.  And we have definitely learned that First Impressions (an integral part of our Radical Hospitality program) is a foundational part of the equation, especially as we also envision the continuance of that mission into the redevelopment process.  The higher occupancies that result from attention to this part of the overall equation coupled with strong operations produces a position at which our lenders look far more favorably and which allows us to take next steps.

Now with the first part of the time sensitive program complete, during the remainder of the 2017 fiscal year, we will be continuing the First Impressions/Radical Hospitality process with not only completion of Phase II of the physical assets/décor plan but also with continued training for every member of our staff in the fundamentals of this important aspect of our culture.  (Phase III, the completion of the program, is slated for fiscal year 2018.)  So, our “new beginnings” is an evolutionary process in which we expect to involve staff and residents in the planning process for the next few years in not only our redevelopment for new areas, but also in the re-tooling and updates for our existing buildings.  I am so excited to work with the Residents Council and building representatives on what constitutes the best for each area.  We will be producing common area maps that will be very valuable tools that help keep décor assigned to an area in that location and how the room(s) are to be set following any necessary movement of furniture for an event or holiday season, among other deliverables.

Thanks again for the opportunity to be of service to this campus and it’s top notch residents.  You are an inspiration and joy – great days ahead!

The Informant – January 2017

Mon, January 9, 2017 Published by

DAVID RAGAN, Senior VP of Resident Services, called the first meeting of the New Year to order at 2:15PM. He noted that the campus continues to be one where residents reach out and care for each other. For the New Year, David had some new definitions which served to start the year off with a laugh. For example, the word balderdash is defined as a rapidly receding hairline, coffee is the person upon whom you cough, and abdicated is when you have lost all hope of a flat stomach.

Time To Celebrate You – Night and Weekend Beatitudians

Tue, July 5, 2016 Published by

Buckwald's Flag DisplayAs I walked around Campus on July 1st, I noticed the beautiful flag display at Buckwald’s to celebrate Independence Day.  That got me thinking, “Who puts these flags up?  Who takes them down after holidays?  Who keeps them in pristine condition?”  That led me to wonder further about who are all the night and weekend people around here that do so many tasks that I take for granted like, “Who comforts or entertains the residents that can’t sleep?  Who picks up the trash on the weekends?  Who washes the wheelchairs for the residents while they rest?  Who cooks, sets up, cleans up, and tears down the zillion meals, parties and events over the weekends?  Who cleans the carpets so that they smell amazing the next day?  Who sweeps all the slippery Arizona Yellow Bell blooms from the front sidewalk of HR and takes time clean our offices so we’re always putting our best foot forward?”  And the somewhat shameful answer is…I’m not really sure.

I’ve been here 11 years and I know most of you from general orientation, annual in-service trainings, and of course, our epic Christmas parties.  But how often do I swing in and see you or our residents on the weekends?  How often do I make a lap around Campus in the evenings before I go home to see how you’re all doing?  What’s the scoop on your family?  Or school?  Or your ridiculously cute golden retriever?  Again, I have to answer, somewhat shamefaced, that it’s not very often.  You are ALL amazing and should be thanked and celebrated much more often.

Enter…a new senior staff initiative.  Under the fearless leadership of our President and CEO Michelle Just and supported by all of our senior staff team, we (Allen Bloch, Barbara Wood, Cammy Clevenger, Cheryl Knupp, David Ragan, Ivan Hilton, Michelle Just, Peggy Roberts, Rod Bailey, Scott Mardian, Tena Alonzo, Valerie Cantrell, and me) will do more than talk about the wonderful staff and residents here, we will be on Campus more often on nights and weekends to check in with so many of you that we don’t see regularly – our Night and Weekend Beatitudians, Campus Angels, Behind-the-scenes Campus Ninjas that create an amazing experience for residents and guests long after the office lights have been turned off across Campus.  We also want to focus on touching base with more residents and family members that may be out and about on a weekend more often than during the week.

So don’t be alarmed when you see us on the weekends.  We will be rotating and coming in for a few hours each weekend.  Our plan is to visit with as many residents, family members, and staff as we can pack in and see how things are going and if you need anything.  We’ll check in with the Administration Receptionist when we arrive and they’ll have the schedule of who’s on deck that weekend.  We’ll enjoy a meal in one of our fabulous dining venues.  We’ll put in work orders for things if needed so they don’t have to wait until Monday.  We’ll note who’s jumping in and helping others, going above and beyond, showing our special brand of Radical Hospitality and Campus Core Values in action.  The goal is not to “audit” the Campus (although, since I personally know all the policies inside-out, I will notice dress code, parking, and smoking faux pas, so do keep following all those fun guidelines), the goal is to get to know our staff, residents, and family members better.  I have heard countless times in my tenure here from friends and family members, “I sleep so much better at night knowing my mom/dad/grandparent is at Beatitudes Campus.  Your staff do such a great job there, Tara.”  And as I puff up a little more from hearing those compliments, I say to them, “Yes they do.  Yes…they…do.”

We all feel better knowing the great work that goes on here 24/7.  Keep it up, Team Beatitudes!  We’re with you!