Beatitudes Community

Big Tech, Big Brother and a Bigger God

George Orwell’s novel, 1984, was so successful at creating an imagined yet potential future reality that seventy years later, one of its most famous phrases ‘Big Brother is watching you’, continues to be used when describing the potential for governments and business to use technology to intrude into our daily lives via technology. This past week, that phrase was used by many journalists writing about another breach of technological security. This time, the text messaging service WhatsApp had been hacked by people who had installed spyware, turning users’ cell phones into a surveillance system by activating its camera and microphone, tracking users movements and extracting information from messages that were sent. As Orwell envisioned, that potential in the hands of those seeking to cause harm or to control others has some very serious consequences and implications. If someone hacked my phone, I suspect the most interesting thing they would find would be my wife and I discussing our dinner plans, but the incident is another reminder of how much we value our privacy. Technology has created a double bind. It facilitates communication to an amazing degree. We can send a message to anyone, anywhere, anytime. But it seems to be coming with an increase in surveillance that makes private communication risky. What are we to do? Throw away the phone and return to sending letters with the Pony Express? I hope not. In Psalm 139, traditionally attributed to King David, we hear a half-complaint and half-rejoicing in the truth that he is unable to escape the omniscient God. ‘Where can I hide from your spirit?’ he asks. He answers his own question by saying that he can’t and that perhaps it doesn’t matter. He knows that God’s gaze not only penetrates the rock of the cave in which he hides, it sees into his very soul. God is able to read his life, decrypt it end to end. To use a modern idiom, David knows he has been soul-hacked. The idea of being soul-hacked would be appalling if the one knowing the secrets of our hearts was a malignant force out to mine the data of our lives and use the information for their own ends to crush and oppress us. But as the Psalmist goes on to say: ‘Your eyes have seen my unformed substance.’ ‘Created my inmost being.’ The God who cracks the encryption of our hearts, created that heart and gives us the code to open it. The One who is watching us, in this instance, is not against us but for us.

DID YOU HEAR?

DID YOU HEAR: New Hearing Loop System and the Importance of Addressing Hearing Loss

Many of you may have noticed the signs in recent days announcing that a new audio induction loop system has been installed in the Life Center. An audio induction hearing loop is a unique type of sound system for use with hearing aids that provides greater sound quality when listening to presentations. Most newer hearing aids are embedded with a telecoil receiver setting that can be used with this type of sound system to enhance sound quality, but directions for turning this setting on and off vary greatly by type of hearing aid. Due to the wide variety of hearing aids on the market, you will need to contact your audiologist to learn whether your hearing aids are enabled with this telecoil setting and how to turn it on and off. If you use hearing aids, this is the perfect time to give your audiology provider a call to utilize this new system in the Life Center.

On the subject of hearing, it seems timely to address the importance of hearing in maintaining quality of life at any age. The World Health Organization (2014) states that untreated hearing loss can have a debilitating impact on multiple facets of an individual’s quality of life. For example, research has shown that individuals with unaddressed hearing loss are more likely to experience anxiety, depression, trouble concentrating, decline in cognition, decreased self-esteem, and feelings of isolation (World Health Organization, 2014).

Additionally, a 2012 study by Johns Hopkins University indicated that unaddressed hearing loss was correlated with three times the risk of falling among adults. The good news is that by addressing hearing with your healthcare providers, whether you have new concerns, or it is just time for a checkup, you are taking a step with the potential to transform your well-being and social participation for the better. Along with using hearing aids when needed, it is important to advocate for yourself in social situations and utilize hearing protection when exposed to loud noises. Although age related hearing loss is common, there are steps we can take to minimize the impact of hearing loss on quality of life.  We hope you will consider exploring hearing aids for a variety of health and wellness reasons if you have trouble hearing. And if you already have them, talk to your hearing aid provider or audiologist to learn how to take advantage of the hearing loop technology in the Life Center.

[Editor’s Note…]

The loop system at Beatitudes Campus has been a longterm project brainstormed within the Communications Committee for many years. We are highly thankful for all previous work done by this committee to make this vision a reality today.

Words of Wisdom

Some words of wisdom brought to us today by Dr. Bob Moorhead, a former pastor who wrote a collection of essays, prayers and homilies titled, “Words Aptly Spoken.” Here is his essay, “The Paradox of Our Age.”

The paradox of our time in history is that we have taller buildings but shorter tempers, wider Freeways, but narrower viewpoints. We spend more, but have less, we buy more, but enjoy less. We have bigger houses and smaller families, more conveniences, but less time. We have more degrees but less sense, more knowledge, but less judgment, more experts, yet more problems, more medicine, but less wellness.

We drink too much, smoke too much, spend too recklessly, laugh too little, drive too fast, get too angry, stay up too late, get up too tired, read too little, watch TV too much, and pray too seldom. We have multiplied our possessions, but reduced our values. We talk too much, love too seldom, and hate too often. We’ve learned how to make a living, but not a life. We’ve added years to life not life to years. We’ve been all the way to the moon and back, but have trouble crossing the street to meet a new neighbor. We conquered outer space but not inner space. We’ve done larger things, but not better things.

We’ve cleaned up the air, but polluted the soul. We’ve conquered the atom, but not our prejudice. We write more, but learn less. We plan more, but accomplish less. We’ve learned to rush, but not to wait. We build more computers to hold more information, to produce more copies than ever, but we communicate less and less. These are the times of fast foods and slow digestion, big men and small character, steep profits and shallow relationships. These are the days of two incomes but more divorce, fancier houses, but broken homes. These are days of quick trips, disposable diapers, throwaway morality, one night stands, overweight bodies, and pills that do everything from cheer, to quiet, to kill. It is a time when there is much in the showroom window and nothing in the stockroom. A time when technology can bring this letter to you, and a time when you can choose either to share this insight, or to just hit delete.

Remember to spend some time with your loved ones, because they are not going to be around forever. Remember, say a kind word to someone who looks up to you in awe, because that little person soon will grow up and leave your side. Remember, to give a warm hug to the one next to you, because that is the only treasure you can give with your heart and it doesn’t cost a cent. Remember, to say, ‘I love you’ to your partner and your loved ones, but most of all mean it. A kiss and an embrace will mend hurt when it comes from deep inside of you. Remember to hold hands and cherish the moment for someday that person will not be there again. Give time to love, give time to speak! And give time to share the precious thoughts in your mind.  And always remember, life is not measured by the number of breaths we take, but by those moments that take our breath away.

Redefining the Urban Landscape

I was reading an article the other day about the fact that few people in America walk to work. Most of us drive to the supermarket. But more older people these days are looking for a community where they can enjoy a full life without a car.  The article explained how Ben Brown and his wife, Christine, weren’t really thinking about retirement when they moved to a small town nestled in the Smoky Mountains near Asheville, a haven for many East Coast and Midwest retirees.

“We loved the idea of living in a small town in a rural mountain area,” Mr. Brown recalled. “And we converted a summer house to a year-round home to suit our tastes.”

Yet Mr. Brown, a 70-year-old writer, and his 66-year-old wife said they had second thoughts as they made the transition toward retirement.

“We realized ‘aging in place’ means a lot more than just a comfortable house,” Mr. Brown said. “So we began thinking more about ‘aging in community.’ That means an urban neighborhood where you can walk or take transit to just about everything you need.”

Ben and his wife are considered the “young” old… seniors who are demographically just into the category of senior living and services.  The story went on to talk about West Asheville, a vibrant, urban neighborhood, brimming with trend new restaurants, inviting shops and a number of bus routes into the larger city next door.  Nearly every place they wanted to go was within walking distance, a major benefit for those who don’t want to drive everywhere as they get older.

This made me think a lot about our march toward redevelopment and the larger community in which Beatitudes is located and the community we are excited about continuing to define on this campus.  And when I say excited, I truly do mean that is the sharpest sense of the word.

I recently had the pleasure of speaking to the Design Studio group for a couple of weeks and it was enlightening for many to learn of the amount of research that we do to plan and forecast what services, amenities, price points, logistics, technology and environment make for the best in senior living.   One of the terms that we have begun to hear a lot of in urban planning is “walkable” and this has long been a hallmark of life plan communities (previously known as continuing care retirement communities)… that we organize a campus such as Beatitudes to emulate a growing, mixed-use neighborhood with ample amenities to provide a “good life.”  As a result, our campus as seen the evolution of four restaurants which are available to all residents regardless of their home location in independent or assisting living or nursing care.  A bank, ceramic studio, computer lab, library, gift shop… there is a large list of these conveniences.  What is rather thrilling is that we now are on the edge of two facets in the life of the campus that can help us all set the bar far higher in the new age of senior living.

One is our own redevelopment plan which has been revisited, reviewed, rearranged, revamped, redesigned and researched (insert every “re” word you can imagine!) again and again during the year that I have been here on campus and before.   Why?  Achieving marketable feasibility is far more intricate than merely building new apartments or patio homes and hoping for the best.

Often retirement communities have been slow to change.  But the most successful take the time to really assess what makes the most sense and build around those needs.

Now one of the truly exciting facets that very few life plan communities can boast.  Enter our new paradigm: the walkable, urban space envisioned by the emerging 19North Community Association which our Resident Community Outreach Committee has helped ignite.  Emanating out of the completion of the lite rail along 19th Avenue, a number of community members from surrounding neighborhoods and businesses determined that a new opportunity existed to redefine the area as a walkable, safe and invigorated area of powerful living.  Now couple that with Mayor Stanton’s determination to achieve an “Age Friendly Community” status.  I was very honored to be the only senior living community representative named to a new sub-committee to study that topic and was sworn in at the city council this past January.

What a stellar opportunity we have!  We are seeking to not only program on our own campus, but help define what is “age friendly” in our neighborhood and provide even more access to opportunities for diverse interest.  The theme is simple: Get out and walk/utilize easily assessable short distance transportation to basic services such as our campus buses.  We are thinking about folks like the Browns that I mentioned at the beginning of this article as we plan our next generation of this life plan community.

Walkability is much more than a hip marketing pitch. It’s linked to better health, social engagement and higher property values.  The researchers Philippa Clarke and Linda George found that walkable, mixed-use environments could possibly reduce disabilities many face as they age. Pedestrian-friendly communities promote walking to a grocery store, cafe or other services like the salon or library such as we have here on campus or nearby.

Although there is clearly a growing demand for walkable, urban retirement communities, they are difficult to build within cities, said Christopher Leinberger, a developer based in Washington and a professor at the George Washington University School of Business.  Mr. Leinberger noted that most mainstream retirement developers had traditionally favored suburban or exurban sites that involve sprawling “greenfield” building on relatively cheap farmland. The new approach, by contrast, is for dense, urban or town-centered sites that are accessible for services and socially vibrant.

“The model used to be to isolate old people on cul-de-sacs backing up to a golf course,” Mr. Leinberger said. “The new model just beginning to rise is for walkable urban places.”  And here we are in our north central Phoenix location doing exactly that.  I love being a part the development of a new cutting edge model for senior living.  Beatitudes Campus has probably one of the most unique positions in helping redefine high quality senior living that could possibly exist – a long history of quality services on our own 22 acres and now integrating into the surrounding community determined to raise the standard of living for all.

But there are often obstacles. Age-friendly communities within cities may require extensive infrastructure improvements, including wider sidewalks, bike lanes, more public transportation options and longer pedestrian signal walk times.  Thankfully, the mayor and council seem determined to invest in the improvements.

Mr. Leinberger, in a G.W.U. study, found that the walkability factor added more than 72 percent in increased housing value compared with car-dominated developments, where he says prices will fall over time as America ages.  He provides a short list of items to consider when defining and planning an age friendly, walkable community.

Do they have quality health care institutions nearby? Is public transportation adequate? Will you need barrier-free sidewalks and retail establishments? How easy is it to leave and visit other parts of a city or its metropolitan region?  What about local colleges for cultural amenities and lifelong learning programs?  The answers to these questions are basically favorable for those residing here and we’re just beginning.

I’ll be anxious to continue to update you on the progress of 19North and the Age Friendly Sub-Committee.  We present our initial findings and recommendations at the June, 2017 council meeting.  And, of course, we will have a great deal more to publish about our own redevelopment in the next few months.  These are indeed very significant times for the campus and I’m so proud to be a part of what will be the foundation for the look, feel and service of Beatitudes Campus for many years to come.

National AMD & Low Vision Awareness Month

February is National Age-related Macular Degeneration (AMD) and Low Vision Awareness Month, and many of the residents at Beatitudes experience low vision in various forms. Macular degeneration causes loss of central vision and is one of the most common low vision diagnoses amongst older adults, but others on campus have glaucoma, diabetic retinopathy, retinitis pigmentosa, and numerous other visual conditions. What many don’t realize, however, is that almost all older adults experience age-related changes in vision.  These age-related changes frequently include increased sensitivity to glare, diminished ability to see contrast, increased sensitivity to light changes, decreased depth perception, diminished visual acuity or sharpness, and decreased ability to see in dim light.  For example, according to University of Kentucky researchers, an 80 year-old needs four times the amount of light to see things as clearly as they did in their 20s!  Thankfully, there are a number of great resources in place to assist residents at Beatitudes Campus to navigate age-related vision changes.

The Low Vision Support Group meets on the second Friday of each month at 1PM in Boardroom East to share resources and support for those who are coping with varying degrees of vision loss. This group is open to ALL residents, and it publishes a reference list of eye doctors, optometrists, specialists, and local organizations that provide services for the visually impaired. In addition to sharing news and information about the latest developments in eye care and vision technology advancements, the Low Vision Support Group makes buttons available to residents with low vision, so that they can easily identify themselves to others.  You may notice your friends and neighbors wearing a button that says, “I HAVE LOW VISION.”  When you see others wearing these buttons, please be mindful of the fact that they may not be able to see your face clearly and may need extra time to orient themselves to their surroundings.  As a courtesy to all residents on campus who may have low vision (whether or not they wear the button), please identify yourself when you say hello.

As an occupational therapist and Director of Success Matters, one of my roles also includes working with individual residents to help make their environments more visually accessible —  from home lighting to computers.  For individualized information on setting up your apartment for improved visibility, feel free to call me, Jessica Meyer, at x16110.  Please contact Mark Pelkey at x15586 or Mary Lou Philips at x18371 for additional information about upcoming Low Vision Support Group meetings.

Why Does Technology Change so Fast

Ahhh, the water faucet. It’s been delivering water to sinks since 1700 BC in a Minoan palace using a simple concept of terra cotta piping and spouts. Not much has changed really. Leonardo Da Vinci designed the first valves in the 1500’s. And through the 1900’s there were three more advancements to include quarter turn, single handle and ball valve designs. Finally we ended up with the automatic motion activated valves brought on by public awareness of “germs”. How can something see such little change for thousands of years only to have the majority of its advancements in the last century? Obviously for the faucet it is the simplicity of the device and the Industrial Revolution but I’m using this example to illustrate how something can exist for such a long time with very little change. And the beauty is, it still doesn’t need new instructions with each new version. By the way, did you know the average family uses the faucet 70+ times per day?

Before a few centuries ago, technological advances were far and few between. Maybe once per century or longer. Look at how long it took to go from the sword to the gun. After the Industrial Revolution, a lot of things advanced pretty quickly. Mainly things people used to socialize and improve quality of life like the telephone, television and the automobile. However, after a certain amount of time they settled into a slower and more predictable rate of improvement. This is referred to as “lockin”.

Now fast forward to the Age of Electronics or the “Information Age”. When was the last time you purchased a cell phone only to have a newer and better version available even before you have pocket wear marks in your favorite pair of jeans? Computers and software upgrades are almost continuous. You can now digitally store what took 100 VHS tapes, or 50 CD-ROM’s on a plastic chip the size of your fingernail. Scientists are mapping everything from the brain to the universe. You can pretty much find information on anything you want in minutes via the Internet. You can communicate and share pictures with someone thousands of miles away as if they were your neighbor. And on and on and on.

Why is this happening? Why do we continually have to learn new features, new tips, new tricks, new procedures, etc? The question I get asked most commonly is “Why do you have to change it if it was working fine in the first place?” And the population most challenged by this phenomenon is the elderly. The people we work for every day … our residents. Unfortunately the answer to these questions aren’t easy and there are actually several theories that may not leave you with the solid answers you probably hoped for. So as to not drag this out too far I will only touch on a few of them.

It is said that technology products are “self-accelerating”. That is, the products own processes enable them to develop even more rapidly. For instance, computers are used to help develop faster and better computers. And those new chips are immediately put into use. With the aid of faster computers, other sciences can make advancements faster as well. With everything going digital and computerized, more discoveries are being made every day now. They each benefit the advancement of the other. Like a perfect storm. What used to take months or years now can only take weeks or days. All in the interest of creating longer life, better environment, better economy and of course, better revenue. However, the belief is that technologies with this property of perpetual self-accelerated development, sometimes termed “autocatalysis”, create conditions that are unstable, unpredictable and unreliable. And since these particular autocatalytic technologies drive whole sectors of society, there is a risk that civilization itself may become unstable, unpredictable and unreliable.

Another theory is that it all ties to advancements in communication … for communication and by communication. In other words, 100 years ago it would take days if not months to spread the news of a discovery to different parts of the world. Today that same information can be made available to the entire world in a matter of minutes. An Internet or telephone connection is the only limitation.  And with that type of knowledge sharing between all disciplines of researchers and developers, the rate of technological advance increases exponentially. On a world wide scale.

Honestly, at the Beatitudes Campus, we upgrade equipment simply because the old equipment is just that … OLD. In order to avoid major down times we have to continually be proactive and upgrade at about the expected life span of any particular device. We don’t want to just use it until it breaks and then have to suffer the wait time for ordering something new. But unfortunately either way comes with all the new advancements that have occurred since the deployment of the first one. New features, new buttons, processes that all seem to have the sole purpose of frustrating the life out of us. But believe it or not, the intention is to make things better. And for us IT guys, it means job security in our field for a long time to come. Our challenge is to try and keep up with these advances as they occur. Sometimes an impossible task.

New Phone System and Frequently Asked Questions

Here at Beatitudes Campus, we provide a FREE phone service to all residents, including a phone number, voicemail, call forwarding, call waiting and Caller ID. We are able to do this by owning and operating our own phone system. This ownership requires that we continually perform upgrades to stay up to date and avoid extended outages. We have just completed such an upgrade, and are working through the kinks generally associated with revamping 750 phones in a mostly 50 year old wiring infrastructure.

I was asked the question today, “Why did we make this change if things were working good in the first place?” Well, our previous phone system was a digital/analog Nortel Meridian 61C that was in service here  for 13 years and served our community very well. When an electronic piece of equipment that you rely upon very heavily on a daily basis becomes that old, you enter a time frame where there’s a risk of catastrophic failure. If that were to happen, all 750 phones would stop working with no clear idea of how soon repairs could be made. So, with that said, our new system is a Mitel My Voice Business system and utilizes the most up-to-date telecommunication technology called Voice Over IP or “VoIP” for short. Due to some backwards compatibility equipment, we’ve enabled our residents to continue using the analog phones that they’re used to. However, as with all technological advances—there is change.

I would like to point out some of the more prominent changes that you, as residents, will need to learn and get used to. Our goal is to help you transition through these changes and be able to utilize the new systems comfortably. Here are the most common frequently asked questions (FAQs):

How do I dial an on-campus extension?

  • Simply add a “1” to the old extension and dial all 5 numbers. Ex: 2611 = 12611
  • Please note that dialing “0” does not require a 1.
  • A new resident directory reflecting these changes will be distributed soon.

How do I dial an off campus number?

  • Dial a 7 to access an outside line and then dial the full 10 digit number. Ex: 602-995-2611.
  • All off campus dialing will require the full 10 digit number to be dialed—even 602.
  • Don’t forget to change your speed dials.

How do I know I have voicemail or an answering machine?

  • If you retrieve your messages by pushing a button on your phone base, you have an answering machine.
  • If you retrieve your messages by calling a number and pressing buttons on your phone, you have voicemail.

How do I access voicemail?

  • Dial *86 on your phone to access and set up your new voicemail box and greeting.
  • If you dial *86 and get a wrong number recording, you’re not set up for voicemail on our system and need to call in a work request to have voicemail added for you.

How do I forward my phone to another phone?

  • Dial *355 then 7 and then the full 10 digit number. Ex: *355, 7, 602-995-2611.
  • To cancel forwarding, dial *350 and hang up.

Everyone should have received a copy of the “Beatitudes Campus Resident Technology Services Resource Guide.” This guide explains all technology services offered to residents. If you do not have one, there will be copies available at the Welcome Center in the Nelson Administration Building and at the Information Station in Town Plaza. If you have experienced any problems with your service, please know that we are working diligently to restore all service back to 100% and we apologize for any inconvenience. If you haven’t already, please call to place a work request for your concerns. *