Beatitudes Community

ATLAS: Strength and Endurance

img_2773At last Wednesday’s Town Hall, I had the opportunity to share some exciting news. I announced the campus has been invited to participate in a very successful two-year program offered to eight past grantees of the Virginia G. Piper Charitable Trust. The program, ATLAS, is designed to strengthen and sustain the operating capacity of Trust-identified nonprofits who play important roles in Maricopa County’s human service, civic and cultural life.

ATLAS, symbolic of strength and endurance in Greek mythology, is a Piper Trust project, launched in 2012, designed to increase the operational capacity and organizational resilience of nonprofits, who are already successfully living out their missions through their strong foundation, leadership team, and culture of innovation and learning. Dr. Susan Kenny Stevens designed and developed ATLAS in partnership with Piper Trust and serves as the lead consultant for the project. Dr. Stevens is a renowned expert on nonprofit capacity building and pioneered the nonprofit lifecycle framework. She holds a doctorate in organizational behavior and is the author of five books, numerous journal articles and case studies. ATLAS draws heavily on the principles in Nonprofit Lifecycles, Dr. Stevens’ award-winning book first published in 2001.

The Campus ATLAS team, made up of members from our senior staff team and board of directors, will spend the first four months assessing organizational operating capacity, identifying current critical challenges, and facilitating the development of a plan to move forward. The remaining 20 months will be focused on addressing areas identified in the plan. Assisting our team is Jeri Royce, of 3-P Leadership, a trained organizational lifecycles consultant paid for by Piper Trust. Jeri will work closely with our team, not only through the assessment process, but through the two year odyssey of plan implementation. The Campus will also receive $50,000 in grant funds from Piper Trust to support the implementation of the capacity building plan!

img_2772Piper Trust has a history of proactively leading and developing programs intended to further strengthen nonprofit organizations so they can serve the community’s ever growing needs. We have been blessed with two grants from Piper Trust over the years. The first in 2002 to fund our initial redevelopment work, then again in 2011 to launch a new program in our organization, Beatitudes Home Health.

I am honored that the campus was selected to participate in the third cohort group of ATLAS. Our team joins seven other organizations, including Big Brothers Big Sisters, and the Foundation for Senior Living, in this round of the program and will have the opportunity to participate ongoing facilitated peer learning discussions. Past participants include our Duet: Partners in Health and Aging, UMOM, Adelante Healthcare, and Rosie’s House.

I look forward to sharing with you the progress of our participation in ATLAS, how it will play a role in our strategic and redevelopment plans, but most importantly, how it will continue to build upon our strong 51 year mission of service.

Foundation for the Future

Dining Services has a long standing tradition of developing talent within the department. Most of our current supervisors were servers or cooks within the department. We hire a large number of younger people in Dining Services. Many of the people we hire have no interest in a career in Dining Services. That’s okay. We understand not everyone will be a “lifer” like me. However, we do get a large number of very vibrant, personable and talented individuals entering our doors. We teach them how to provide a customer service experience and work with others while serving their 700 new grandparents.

Many great careers have been launched in food service mostly as a stop gap to earn money while going to school. Our very own CEO, Michelle Just, got her start in food service as a bartender during college before beginning her healthcare career as an administrator in Denver. When Michelle moved to Arizona, she started at the Campus in 2000 as a marketing counselor, was promoted to VP of Fund Development, then Sr. VP, Health Services before ultimately being promoted to Chief Executive Officer of the Campus in 2014.

Many others within Dining Services have developed and transferred to other departments starting as servers and working their way up to lead server then supervisor. After having this experience, they transferred to Human Resources, Life Enrichment, Resident Services, Transportation, and Welcome Center roles. We love to see our people develop and learn. Who knows, our next CEO in the future might have been a Campus Dining Services team member!

The Dining Services Department has recently launched an intentional development tool titled “Path to Promotion” to ensure formal growth paths for staff.  Team members are invited to participate and given activities within the department designed specifically to learn the next steps on the path to promotion, so that they are ready when a next level position comes available. The persons in the program will be mentored through the steps on the path by their immediate supervisor and frequent conversations will take place with the staff member along the path until they have developed competency in the activities and are ready to come off the bench and fill a next level role within the department.

Beatitudes Campus is a leader in senior living and it only makes sense to develop people and become a learning organization.  Further developing on the gifts and talents our team members possess will assist not only in providing an exceptional customer experience for current residents, but will continue our legacy into the future as the premier place in Arizona to live or work.

P.S.  I’d love to hear from you if you have grown here at the Campus.  Please leave a comment below about your experience.