Beatitudes Community

Tech Tip: No More Emailing In The Dark

Today, more and more people are relying on email for communication. The obvious problem is that there’s no two way exchange unless they respond. So if they do not respond, you never really know if they read your email. Or if it was even delivered. Thankfully Outlook has built in features to allow you to know these things and even flag your email as very important. So if you’re only relying on email to contact someone and cannot call them via phone, you’ll have some idea of whether or not they received and read your email.

The first step is to create the email of course. After you have everything ready to send, look up at the top menu bar for a sections called “Tags”. In this box you can assign the level of importance and a reminder for you to follow up on this email later. The Follow Up will appear in your To-Do Bar with the respective time frame you gave it and assigning an Importance Tag puts a red exclamation point or a blue down arrow in front of the email for the recipient to see. For more options, click the little arrow at the bottom right corner. In this dialogue box you can check that you want to be notified that the email was delivered and that it was read. You also have a little more granularity on the Importance and Security of the message. The only problem with these features is that the recipient has the option to not respond to your requests. In which case you may have to pick up a phone. Otherwise, hopefully this will help you keep better track of your emails and the tasks that live in them.

I’ll go over delayed delivery next time.

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Tech Tip: Add Some Memory The Easy Way

TechTipSome of the more “seasoned” tech users may remember floppy disks, cassette tapes and VHS tapes. All of which we could record and store data on in the form of files, voice recordings and video. I remember these took up a LOT of physical space too. Even when CD’s came along we thought their storage capacity was amazing but it still required a suitcase to carry around your collection. As with all technology, portable memory has come a long way and Flash Memory has paved the way.

So what is Flash Memory? You may recognize it as a Thumb Drive, USB Drive, Jump Drive, Flash Drive, SD Card, Micro SD Card, Solid State, etc. These were mostly popular in cameras and were great for transporting data that was too large to send via email. However, now days they are much more useful due to their increased capacity. They started out low with high prices but recently  the storage sizes have gotten amazingly high and the physical size is amazingly small with a price that is surprisingly affordable. The largest available now is 256 GB but they expect to have them in 1 TB sizes soon. I just bought a 64 GB Micro SD card for a video camera that was the size of my fingernail and only cost $30. To put it in perspective, this itty bitty spec of a flash card is equal to 4 six hour VHS tapes or 16 CD’s or 6 DVD’s or (believe it or not) 42,667 floppy disks.

How does this affect/help you? With this type of storage capacity, you could actually use them to back up your computer. And with the new USB 3.0 speeds, the transfer speeds are pretty fast. Or you can also use them to store thousands of pictures. A 10 megapixel picture usually takes up about 3 megabytes of space. So with a 64 gigabyte SD Card or USB Drive, you can save up to 21,334 pictures. If you like taking a lot of pictures. 🙂 It would be close to the same amount for songs as well.

So if you’re running out space on your hard drive, would like a backup copy of your data, or just want to store files that you can take with you to any device with a USB port, grab a Thumb Drive. Or even a few.

History Tidbit: Flash Memory technology was actually introduced by Toshiba in 1984.  It’s an electronic non-volatile computer storage medium that can be electrically erased and reprogrammed. According to Toshiba, the name “flash” was suggested by inventor Masuoka’s colleague, Shōji Ariizumi, because the erasure process of the memory contents reminded him of the flash of a camera. Now days Flash Memory is in everything from computers to cameras, tablets and even your cell phone.

Tech Tip: Printing Predicament

TechTipDid you know that the campus has about 40 printers and 4 main copiers campus-wide? Did you also know that you have the ability to print to most any one of these printers? All of our printers and copiers are connected to our print server via the network. This way any particular printer/copier can be shared among the people sitting in its vicinity. We use our network group policies to automatically push out the connection for the two closest printers for every user. Not that it really helps you in most cases but if you’re ever in a bind and need to print something and your printers aren’t working, you can connect and print to one of the others. All you have to do is open up Windows Explorer (the yellow folder at the bottom of your screen). In the address bar at the top of that window type in “\\IT-PRT”. (Do not include the quotes) This will give you a list of all of the printers attached to our server. Next you will right click on the one you want and click “Connect”. This will add that printer to your list of available printers. Notice that they mostly have the location built into the name. For example: “C1-Copy” stands for Care Center, 1st floor, copier.

So now when you click Print, towards the top, one of the options will be “Printer” or “Destination”. The printer name in this box should be your default printer. To change it, and print to another printer, click on the down arrow in the printer box or “Change” button and you should see your list of available printers. Select the one you want and print away.

To change your default printer go to “Start\Devices and Printers” or “Settings\Devices and Printers” depending on your version of Windows. The closest one to you will be set as your “default” printer. The default printer is the first one to come up when you click print.  Simply right click on the one you want and click “Set as default”.

I’m assuming you are already talking to IT for support on the downed printer but if you have any questions or problems just let us know.

Tech Tip: Dead Phone = No Phone

I remember years ago I used to have several red analog “Bat Phones” scattered around campus for emergency calls in the event we lost our phone system. We’ve since done away with those phones due to the fact that not only are we using quite a few “connected” devices in several departments, literally EVERYONE has a cell phone in their pocket, and 911 calls are free. Yet now a new problem has emerged with all of this “smart” technology – Battery Life. With the advent of the smartphone, we now have fingertip access to Music, Email, Internet, Facebook, Twitter, Instagram, GPS, Messaging, Groupon, Gas Buddy, Cloud Storage … and the list goes on and on … and on. All of these apps are great! We love them because they keep us connected to everything and everyone we care about. But! They are usually constantly updating, refreshing and notifying you of changes. Keep in mind that these devices are essentially fancy walkie-talkies that are constantly communicating with the closest cell tower which is constantly using the battery and shortening the length of your most recent charge. On average, a single smartphone battery charge should last one to two days depending on usage. Obviously if you happen to talk on the phone a lot, your battery life will decrease as a phone call is the biggest battery drain. So here’s a few tips to help you extend the battery life of your phone and avoid the anxiety of being “Disconnected”.

 

I’m going to try and blend this for iPhone IOS and Android phones. You may have to poke around in the settings to find the exact places to make the necessary changes.

  • First thing’s first, check which apps are using the most battery.
    • Go to Settings\Battery to see how much battery each app is using.
  • Turn off background refresh or apps that constantly run in the background.
    • Be sure to close apps you aren’t using and turn off auto update or auto refresh.
  • Reduce message app polling.
    • Make sure email, Twitter, messaging are set to fetch or manual, not push.
  • Turn off non-essential notifications.
    • Every app wants to notify you about something. Turn off all but the ones you need.
  • Turn off Wi-Fi and Bluetooth when not in use.
    • Your phone will be constantly searching for connection devices if these are left on.
  • Dim your screen brightness.
    • The brighter the screen, the more battery it uses.
  • Turn off vibrations.
    • Use vibration only when necessary. The more bells and whistles (literally) the more battery it uses.
  • Shorten screen time out.
    • This setting should be at the shortest time possible. Even still I’ve made a habit of instantly locking my device after use.
  • Turn off GPS and location services.
    • GPS should only be active while you’re using a map app.
  • As a last resort, turn off your phone or switch on Low Power Mode.
    • This of course reduces the smart functions of your phone but may leave you with that last bit of battery to make an emergency call.

Tech Tip Tuesday: “Shoot Me The Link”

Where’s the one stop shop for almost all information these days? The Internet right! As of March 1, 2016 it is estimated that there are about 47 Billion web pages on the World Wide Web. (FYI: There’s only about 7 Billion people on Earth today.) All 47 Billion of those web pages have addresses and believe it  or not, they’re all different.

The good thing is that we don’t have to know the address of a web page in order to find it. That’s the beauty of search engines. Say you wanted to find a good recipe for Chili. Of course you know from the Tech Tip about web browsing that you’d search for “chili recipe”. Or maybe even “award winning chili recipe”! In your search results you will a list of titles that are all colored blue. (All web links are colored blue) These blue titles are “Links” (short for “hyperlink”) that direct you to those web pages. So, Chili Recipes – Allrecipes.com actually directs you to this web address:

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwjXkPKf8p_LAhVW_mMKHS6KCFsQFghmMAI&url=http%3A%2F%2Fallrecipes.com%2Frecipes%2F173%2Fsoups-stews-and-chili%2Fchili%2F&usg=AFQjCNFC4jKB2WWyP1gERCT7CCGJVzbhZQ&sig2=7SYGYazTquX3sy9StS7iqA

Pretty crazy huh? It’s not important to know what all of that means. Just be happy someone does. J

So now say you’d really like to share this recipe with a friend. Well you can write it down or print it out, or you can send them the Link. As always there are a few ways to accomplish this. As you may already know, when you move your mouse pointer over a link it turns into a pointer finger and the link is underlined. When you see this, right click and click “Copy Link Address”. You can now paste that into an email or document. The recipient will need to then copy that address and paste it into a browser address bar. However, if the address is too long, as it is above, you can copy the link as it appears, “Chili Recipes – Allrecipes.com”. To do this, simply drag and highlight the whole link with your mouse pointer. Then right click and just click “Copy”. Paste this as you normally would any text. It should still show up as blue in your document or email. Now the recipient only has to click that link to see the recipe.

So what if you’re on a page and you didn’t use a link to get there? While on any web page, you can always click on the address in the browser address line (where you see the http://) and it will highlight the entire address. Even if you can’t see the end of it. From here click copy and paste as you normally would. When you paste it though, the whole address shows up as above. Hit your space bar once and it all turns blue. For those who like the advanced option, right click your newly pasted link and click “Edit Hyperlink”. In the window that pops up, change the field “Text To Display” to anything you want. Then when your recipient clicks on your link, they will still be directed to that long address of the desired web page.

Congratulations, you’ve now shared a Link!

By the way, all of this works with smartphones too, but it’s a little different application and too long for this article. But the same principle applies.

Tech Tip Tuesday: “Print Screen” – Your Computer’s Selfie

A unique situation exists when trying to provide support for a computer issue over the phone or when something happens intermittently while you’re working – we can’t see your screen. We usually get interesting descriptions like, “The little dilly whopper won’t move over like it usually does”. In all my years of computer support, I still don’t know what a “dilly whopper” actually is. So Microsoft did us a favor and built in a function where you can take a picture of your screen and paste it into a document. This is especially helpful when an error window pops up with a description of what the problem is. You can take a picture of it and send it to us instead of closing it and saying, “Ooooh, I think it said something like the thing messed up and there were some numbers and stuff”. A picture is much better. 🙂

There are a couple of options when using Print Screen. The first simply takes a screenshot of everything you see on your screen exactly as it is at the time. This picture is copied to your clipboard. (You can’t see your clipboard, by the way) So now you can paste it into an email, Word document, etc. If you have multiple screens it joins them all together into one picture. Try it and see. To do this, all you have to do is find and press your “PrtScn” key which is usually located at the top right of your keyboard but may be at the bottom as well. It may also be any variation of “PrtSc”, “PrntScrn”, or “Print Scr” but I’m sure you’ll be able to identify it easily. Keep in mind that you won’t receive any confirmation that the screenshot has been taken. Now open a new Word document or email and click “Paste”, or “Ctrl+V” for those who remember the keyboard shortcut. Your screenshot should be visible on the page now. It’s possible that it’s too big and you’ll need to size it down by dragging the corners in.

Another option is to capture a picture of only the “Active” window. Meaning the one on top or the one you’re working in. You can make a window active by clicking in it. Now press the “Alt” key at the same time as the “PrtSc” key. When you paste this screenshot you will only see the active window and the size is determined by the size of the window when you took the screenshot.

A third option, if you really want to get fancy, is to use the “Snipping Tool”. You access this little program via Start MenuAll ProgramsAccessoriesSnipping Tool or just type it in the search field of the Start Menu. This program allows you to select only a very specific part of your screen. When you click on Snipping Tool, a small window will open. At the top of the window you’ll need to click “New” to start your snip. You can also click the down arrow next to it and choose from Free Form, Rectangle, Window or Full-Screen Snip. When you do this your window will shade and you will see that your mouse cursor has turned into a plus sign like this cursor. You will use that cursor to click and drag to make your snip selection. This may take a little practice. If you mess up, just click “New” again and start over. As a more advanced option, play around with the other menu items in the Snipping Tool to learn to make notes and annotate your screenshot and save as a pic file.

Trust me, after you’ve mastered this little skill and use it, support people everywhere will appreciate your efforts for helping with troubleshooting and it will hopefully help to find a resolution much sooner.

Tech Tip Tuesday: You’re Invited!

Meetings, meetings, meetings, we all have meetings. Have you ever forgotten a meeting? Yeah me too. To remedy this we use calendars. Calendars not only track our personal events but scheduled events with others as well. This is why I try to live by my calendar. But sometimes when I tell people to shoot me a meeting invite, I get a blank stare. So today I’ll give the quick and easy steps to creating and sending a Calendar Invite in Outlook.

First thing’s first. Click on your calendar link at the bottom of your screen in Outlook. At the top left you’ll see “New Meeting”. Click this and a new “Untitled-Appointment” window will pop up. This is similar to a new email with a few differences. You’ll give it a subject and then a full description in the main body (the big blank area), plus you’ll have to assign a location and Date/Time as well. If this is just a personal reminder for something like a birthday, you can click the “All Day” box and not assign a specific time. Next you should pay attention to the “Show As” button and choose whether you’ll be busy, free, out of office, etc. Then assign a reminder. I usually choose 15 to 30 minutes for meetings depending on travel time and 24 hours for all day events. If this is an event that occurs on a regular basis at the same time and same place, click the “Recurrence” button and choose how often this appointment occurs. Now you’ll need to consider if you want to invite others to your meeting. If this is just a personal reminder, click “Save and Close”. If you want to invite others, click “Scheduling Assistant”. Here you’ll see your name to the left and a timeline showing availability to the right. Click the “Add Attendees” button at the bottom and an Address Book window will pop up with all of the campus names listed. Scroll through or use the search window to find who you want to invite. Click on their name to highlight it and then click “Required” or “Optional” at the bottom. When you’re done click okay and you’ll be back at the Scheduling window. Hopefully there won’t be any time conflicts with other appointments for anyone but if there is you can look for a time that’s available for all. Now you will notice that a “Send” button has appeared to the top left of the name list. If you’re sure everything is set, click send and each recipient you chose will receive a calendar invite. They now have the choice to accept, decline or propose a new time. Hopefully everything works out and you have a good meeting. 🙂

Here’s some quick reference steps:

  • Calendar/New Meeting
  • Subject/Location/Time/Date/Description
  • Show As/Reminder/Recurrence
  • Scheduling Assistant/Add Attendees
  • Save and Close/Send

Interesting Tidbit – Julius Caesar introduced his own calendar around 45 BCE. to better align the months with the lunar cycles and the seasons. The Julian Calendar uses 365 days, 12 months, and a leap day every four years.

Tech Tip Tuesday: How Do You Do? I Mean Undo?

Ever make a mistake? Yeah me neither … NOT! Don’t you sometimes wish you could just click a button real quick and undo what you just did? Well guess what. You can! At least when it comes to Microsoft Office anyways. 🙂  There’s a simple little command that I actually use very often called “Undo”. And just in case you Undo something you really wanted to do but don’t realize until you Undid, there’s a “Redo” for you too. Sounds like a Dr. Seuss book, huh?

So let’s say you’re typing along in a new email and accidentally misspell a word. It’s pretty easy to simply backspace a few times and retype it. Right? But what if you just cut and pasted a whole paragraph or maybe just applied a font format you decide you don’t like. All you have to do is “Undo”. You don’t have to select or highlight anything. Clicking the “Undo” button reverses the last action you made no matter what it was. And it works more than once. You can actually click it up to 100 times. And once you’ve clicked the Undo undo, a Redo  redo appears. Or if you really like what you did and want to do it again and again you can click Repeat  repeat. You can access these commands via several options in any Microsoft Office product.  The keyboard commands are Ctrl+Z to Undo and Ctrl+Y to Redo and Repeat. Otherwise you can find them in the menu bars depending on your version of Office. I’ll leave a couple of examples below. Happy editing.

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Tech Tip Tuesday: What Is “Etiquette” Anyways?

Etiquette relates to the ethical properties of social behavior and professional practice when dealing with one another. Especially at your work place and more specifically, digital communication. Yes that’s my sly way of introducing Email Etiquette. Which now days includes texting as well. It is very important to remember that in written text the communicator loses 3 of the 5 forms of communication. And those 3 account for about 93% of all communications, as reported by some experts. That leaves you only 7% of the ability to communicate your thoughts and meanings to your recipient via typed words. It also places your level of success 100% within their perception. Sounds like a lost cause to me but it’s a part of life now and we must learn to navigate it effectively.

So what do you do? There are a few simple guidelines that you can apply that will help you send more clear and concise emails in a more professional manner. No, I’m not just talking about the highly emotional rant from an incredibly disgruntled coworker with ALL CAPS and lots of multiple !!!!!!!! and ??????? and lots of intended sarcasm. Those fall into the Common Sense category. If you wouldn’t say it face to face, don’t send it in a text or email. If you’re angry or emotional, keep your fingers off the keys. Common sense, right? So here’s a few more you might not have thought of that fall more into the Professional category. Happy typing. J

  • Always use your work email address for work. It’s typically not desirable to receive business correspondence from “lovekitten@” or “partyman@”.
  • Never use your work email for personal communication. Kind of a no brainer. Gmail is free.
  • Always include a Subject line. Preferably one that relates to the email. Don’t put your message in the subject line.
  • Don’t always “reply all”. The context of the email will hint towards a singular reply or a reply all.
  • Use professional common courtesy like Hi and Hello, Mr. and Mrs. And Thank You, Sincerely, Best Regards.
  • Be cautious with humor. What you find funny, others may find offensive.  If in doubt, leave it out.
  • Refrain from formatting emails. Big bold purple letters in a custom font on a funky background may not even display or can even get blocked.
  • Don’t use old emails to start new communication. Gives the perception of laziness. Start a new one.
  • Down edit replies. Don’t include the previous message text unless it’s necessary.
  • Use a short and clean signature. Avoid personal quotes that aren’t business related.
  • As always, proof read and spell check before sending.

Tech Tip Tuesday: Just Reboot It!

How many times have you made a support call for a computer or electronic device only to be faced with the question, “Did you reboot/reset it?” For a lot of people this is annoying. Especially when it fixes the problem. Lol. However, it is typically the first and most basic of all troubleshooting steps because of what it does. It truly isn’t just intended to annoy or frustrate the user. There are many benefits to a reboot and if done on a regular basis, it may make your day go smoother.

Any electronic device has a basic operating system coded into the chips in its circuitry to control what the device does with the electricity flowing through its parts. This operating system sets up the communication between the parts in a very specific order. Add to that a secondary operating system like Windows, Apple or Android and you have an even larger set of specific instructions intended to set up your device to be ready for whatever you want to do with it. This can even apply to applications running on an OS like Word or iTunes. The problem is, nothing in electronics is perfect every time, forever. Parts degrade or malfunction, electricity surges, programing code conflicts, drivers crash, memory leaks, CPU overload, overheating, had a bad morning, not enough sleep, didn’t hold your mouth right, etc. You don’t really need to know or understand all of that. All you really need to know is that a reboot resets your device to a clean and ready state. Whatever the errors were should be fixed and realigned. If not, there are likely other bigger problems which require further investigation.

There is, however, a risk to consider with a reboot. If you are in the middle of something and have not saved it, a reboot may cause you to lose your work. Some applications have auto save and can recover what you were doing but if you’re working on something important, it’s always a good idea to save regularly. Unfortunately if your whole system crashes you may not be able to do this. That always makes for a bad day.

So as a regular practice recommendation, while it’s not necessary to reboot your computer every night, doing so at least once per week will help to keep your system functioning at its best. Consider it a good night’s sleep for your computer that only takes a few minutes. And the next time you’re having some issues with your computer, phone, tablet, etc. Try a reboot/reset first. That way when you call support, the first thing you can say is, “I already tried a reboot!”

Tech Tip Tuesday: Don’t Go Phishing

The act of sending an email to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. I’m sure you’ve seen them. And curiosity may have even prompted you to click on a few of these before. And with the millions of these types of emails sent out every day, you can imagine the potential success rate for these con artists. The most successful phishing emails are the ones received by people who actually have accounts with that company, so they blindly click on it thinking it may be something of interest. A global study released by the Anti-Phishing Working Group (APWG) in 2014 suggests that 54% of phishing emails targeted major bands including Apple, PayPal, and Chinese marketplace Taobao. I’ve even seen one from Bank Of America where at least 5 people on campus answered with their account information before anyone contacted us in IT. That can empty a bank account REAL fast.

Here’s a few things to look for if you ever get suspicious of an email:

  • Many phishing attempts originate from outside the U.S. so they often have misspellings and grammatical errors. Some have an urgent tone and they seek sensitive information that legitimate companies don’t typically ask for via e-mail.
  • Check the sender information to see if it looks legitimate. Criminals will choose addresses that are similar to the one they are faking. Google the real name of the sender and compare to their website. Maybe even give them a quick call to verify.
  • Legitimate companies tend to use customer names or user names in the e-mail, and banks often will include part of an account number. Phishing emails typically offer generic greetings, like “Dear PayPal customer.”
  • Inspect the hyperlinks inside the body of the e-mail. Phishers typically will use subdomains or letters or numbers before the company name, and sometimes the words in the links are misspelled. By mousing over the link you can see the real address on the bottom of most Web browsers.
  • Don’t open e-mail attachments that you did not expect to receive. Don’t open download links in IM. And don’t enter personal information in a pop-up window or e-mail.
  • Make sure you are using a secure Web site when submitting financial and sensitive information. That means https:// will be seen in the URL address bar instead of just http:// and usually there will be some other change in the address bar. For instance the first part of the URL will be highlighted green.

As a general rule, if you are entering sensitive, personal or financial information on the web, you should have been the one who initiated the process. If not, stop and re-establish communication on your own via publicly published means like the company website or phone numbers.  Please be aware that the dangers are real. Identity theft can cause you major problems.

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Tech Tip Tuesday: Folders Aren’t Manila Anymore

folder-manillaI’m sure we all know what a manila folder is right? I’ll even bet a few old school diehards still use them today. The word Manila actually refers to the manila hemp that they were originally made from. These days they also come in the form of strings of ones and zeros grouped together in a computer’s memory representing an image of what we have always known and recognized. By itself it does nothing more than hold a few papers which are likely related to a similar topic. But combine them with tabs, dividers, larger folders, drawers and file cabinets and you have what is the most common means of record storage of this century. If you don’t believe me go look in Accounting. The same can be done on your computer and even influenced the way computers are set up today.

First thing is first, it’s important to understand where things are stored on your computer. To see this in Windows you will need to open up Windows Explorer. This program is represented by a small folder icon folder-icon and can be accessed via your start menu or your quick launch bar at the bottom of your screen. When it opens you will see a list of folders and drive letters on the left and other icons representing different locations on your hard drive. Pay attention to the one named “Documents”. This is the default location where all of your personal data is stored. By clicking on Documents, you should see the default folders created by Windows and possibly other folders you may have already created. On the Campus network, this folder is actually redirected to a server where this data can managed and backed up but that’s a whole other unnecessary level of understanding. To create a new folder in your documents you can either right click with your mouse and click New Folder or click New Folder from the menu at the top of the screen. The keyboard shortcut is Ctrl+Shift+N. Once you have created your folder you need to give it a name. If you don’t and accidentally click off of it, it will still show up with the name “New Folder”. To rename it, right click on it and click Rename. Now to store things inside that folder simply double click it or hit Enter with it selected and it opens to see the contents. If you want to go back up one level, you can either click the Up Arrow at the top of the drive list on the left or use the keyboard shortcut Alt+Up. Now you can create subordinate folders here and continue until your heart’s desire. However, always keep in mind that simple is better. If you don’t really need to separate something then don’t. You don’t want to get confused by your own organizing efforts.

To make things easier, I’ll pretend I’m an online student with four classes in which I need to save and organize assignments, notes, research, tests, etc. The main difference to realize with file and folder organization on a computer is that every level is still a folder. Meaning there is no picture of a drawer or file cabinet. They’re all just folders. So you want to start out with your top level of organization. For this example I’ll call it “College”. Then under college I’ll make folders for each class: “Math”, “English”, “History” and “Science”. This sets up my main organization structure in which I will save and organize things. When I want to save something for Math, I will click save and if the location does not default to my Documents folder, I will click Browse and follow the same process as above until I see my College and then Math folder. After double clicking on the Math folder, I can click save and see that my Math file is now organized in my Math folder inside my College folder inside my Documents folder on my hard drive. Hopefully that sounds simple. 🙂

I’ll leave an example picture of what this might look like. Best wishes on being more organized.

folder-view

Tech Tip Tuesday: Keyboard Shortcuts – A New Way Around

While your keyboard is typically your main interface with your computer, if you think about it, using your computer without a mouse or touchscreen would be impossible. Right? Well believe it or not, you can actually navigate around all aspects of your computer using just your keyboard. This is possible because every click of your mouse or touch of the screen correlates to a keyboard command or “keyboard shortcut”. Honestly, if you truly wanted to learn ALL of these and utilize only a keyboard, get ready to learn a new language. Heck, you may as well become a “programmer”. Ugh!

For the majority of us users, the mouse is the key to efficiently moving around the screen, selecting, clicking etc. and I don’t think that will change soon. However, there are a few common actions that we use multiple times per day that keyboard shortcuts may help with. For instance the simple Copy/Cut and Paste. These commands are typically initiated via right and left clicks of the mouse. But sometimes you might find that having to continuously move, click, move, right click, left click, move, click, click, click … well you get the picture. So by keeping your non-mouse hand on the keyboard you can now use both hands for navigating and initiating commands much quicker. For instance, select some text using your mouse click and drag feature. With your other hand hit “Ctrl + C” on the keyboard to copy that selection. Move to another location and click to place your cursor there. Then hit “Ctrl + V” to paste what you copied. Don’t like what you just did? Hit “Ctrl + Z” to undo the action. Do you work with multiple windows/apps open at the same time and need to switch between windows quite often? Use “Alt + Esc” to switch between open windows or “Alt + Tab” to show all windows and choose which one. Use Tab to move forward when filling out a form. Misspelled something? Hit “Shift + Tab” to back up. And lots more. If you’re really ambitious, just Google “Keyboard Shortcuts” and go crazy.

I’ve included a list of the most common and helpful keyboard shortcuts below. Look through them and make a goal to learn one per week. I’ll be honest, it takes some practice at first. But before you know it you’ll be working both hands constantly and navigating like a pro.

 

Alt+Esc Cycle through items in the order in which they were opened
Alt+Left arrow Go back
Alt+Right arrow Go forward
Alt+Page Up Move up one screen
Alt+Page Down Move down one screen
Alt+Tab Switch between open apps
Ctrl+A Select all items in a document or window
Ctrl+C (or Ctrl+Insert) Copy the selected item
Ctrl+D (or Delete) Delete the selected item and move it to the Recycle Bin
Ctrl+V (or Shift+Insert) Paste the selected item
Ctrl+X Cut the selected item
Ctrl+Y Redo an action
Ctrl+Z Undo an action
Shirt + Delete Permanently delete the selected item
Tab Move foreward from one window element (buttons, links, text fields and so on) to another
Shift + Tab Move backwards from one window element (buttons, links, text fields and so on) to another

 

Tech Tip Tuesday: JUST GOOGLE IT!! – A Little About Web Browsing

I’m sure many of us using computers today can remember back when you had to go to the Library to research a foreign topic. When was the last time someone actually used their Library card? I wonder if they even still teach how to use a card catalog in school these days? Then along came the Internet, and it has grown and grown and grown. Internet Definition: The global communication network which allows all connected computers to exchange information. That simply means that you can use your computer to send an email to your friend in China. I remember before the Internet gained popularity my stepdad would “Dial In” to dashboards to exchange files and programs. Things have gotten a lot better these days. Thankfully.

A little possibly confusing but interesting techno garble, each device communicating on the Internet needs what’s called a “Public IP Address”. The current version in use is IP Version 4 or IPV4. This version provides about 4.3 billion IP addresses. Well, they ran out back in January of 2011. Luckily someone came up with the idea of using “Private IP Addresses” and with the use of a routing protocol “NAT”, Network Address Translation, you can network thousands of devices behind a single Public IP. So one can only imagine how many computers and devices there are actually connected to the Internet. Among all of these devices are Web Servers. Web Servers are the computers which house the majority of publicly available information or “Web Pages”. In order to view these web pages you need a “Web Browser”. The powerhouse in the beginning was Microsoft with “Internet Explorer” and now you have many choices like Apple’s Safari, Google Chrome, Microsoft Edge, Firefox and more.

Anyways, so now you have a web browser. You have access to billions and billions of pieces of information at your fingertips. How do you find what you’re looking for? The answer: Search Engines. Without search engines the Internet wouldn’t be as effective as it is today. The top 4 search engines are Google, Bing, Yahoo and Ask. Google has become so popular the phrase “Just Google It” refers to any search on the Internet. A Search Engine takes a simple request that you type in and compares it to all of the billions of records out there and delivers you possible choices called “Hits” to review. The more general your request, the more unrelated hits you will get. For instance, the difference between searching for red flower as opposed to Red Rose. While you will still get millions of hit’s for Red Rose, the more you can specify what you are looking for, the more useful your hits should be. You can really drill it down by searching images for long stem red rose with a butterfly. I just searched that and got more pictures of long stem red roses than I did butterflies. To tie this back in to the Library, it’s the equivalent of visiting every main Library in the world in a matter of seconds. Pretty amazing, huh? What’s even more amazing is that now days you can also do that from your phone!!

In the end it’s difficult to quantify the value of this information overload. The beauty is that it’s mostly free. The danger is that it’s mostly unregulated. Just because you “saw it on the Internet” doesn’t actually mean it’s true. So be diligent about checking sources and as always a little common sense goes a long way. Even still, the next time you have a question or are pondering something, I recommend you Google It!

Tech Tip Tuesday: BCC Me… PLEASE!!!

I’m sure you’re all very familiar with getting emails that have multiple recipients in the address field. The typical scenario is sending an email to recipients who are directly involved in the discussion with possible indirect participants who are CC’d or “Carbon Copied”. However, when someone wants to share news or information they can get a little overzealous with the “To” list. Then when each recipient “Replies All” everyone gets a copy. Like a group text! Ugh! While there is good purpose and intent with the Reply All command in certain situations, an email with 50 or more recipients can become quite annoying to some. Not to mention how much email it builds up in people’s Inbox and in the email server database. Well there is a better way!

Bcc stands for “Blind Carbon Copy.” This means that if you add 20 recipient names in the Bcc box, each recipient will only see their own. Then if they choose Reply All, only the sender will receive a copy. As I said before, if you’re addressing a small group where each recipient needs to view the collaboration of the email, this is useful. But if it’s sharing some personal news or advertisement, Bcc is a good way to curb the potential Email Gone Wild scenario. You may also want to use Bcc to keep other recipients email addresses private to the group. Respecting peoples private information is very important these days.

As useful of a tool that Bcc is, you may experience a few problems. Bcc is widely used by spammers. For that reason some junk email filters may flag them as junk when an email arrives with the recipient name in this field. Making sure you’re on the Safe Senders list of whoever you are sending to will keep this from happening. Here on campus this will not be a problem. Another possible problem is using distribution lists in the Bcc field. If a recipient has any rules in place to sort emails by recipient, this will cause them problems. However, sorting is usually indicated where repetitive emails arrive for a specific reason. And lastly, many email providers limit the number of recipients to try and repress spammers. You will get errors and warnings if this is the case.

So how do you use this field? Each email client is different, including the many webmail options, but the CC and Bcc options are usually very obvious and easy to get to. On campus we use Outlook for email. At first glance when you open a new email you won’t see the Bcc option. But if you click the “To” button, a dialogue box will appear with the whole campus list of email users and distribution lists. At the bottom of this box will be the “Bcc” field. Use it the same way you would the “To” and “CC” fields. Maybe practice using it with a few coworkers or friends. So the next time you want to send out some cool info, the Bcc field will prevent you from becoming the origin of an EMAIL STORM! Lol!

HDD: Hard Disk Drive, Disk Drive, Hard Drive

Everything you install and save on your computer is stored on your hard drive. Operating system, applications, emails, pictures, songs, documents, etc. all live on small metallic disks spinning inside the hard drive enclosure. As with all other computer components, there have been many advancements in hard drive technology. Because of this, we have several options available for consumer PC’s. It’s very easy to get overly technical so I will keep this simple. Luckily there’s only a few things to consider when deciding on which one you want.

SIZE or CAPACITY

No matter what the manufacturer, hard drives are typically referred to by their main characteristic, SIZE. The size is measured in units of Gigabytes (GB) and Terabytes (TB). For example 180 GB HDD, 500 GB HDD, or 1 TB HDD. Keep in mind that a Terabyte is 1000 Gigabytes and a Gigabyte is 1000 Megabytes. With some pictures taking up 3 to 5 Megabytes of space or more, you can see how important it can be to be sure you get enough storage space depending on your intended use. The good thing is that most hard drives sold today usually start out at 80 to 120 Gigabytes and are more commonly sold at 1 Terabyte. That’s way more storage than the average consumer will ever use.

SPEED

The internal disks I mentioned earlier are constantly spinning while your computer is turned on. There are only two speeds available in most consumer PC’s, 5400 RPM and 7200 RPM, while server drives spin at 10,000 and 15,000 RPM. Because your data is being stored and retrieved on these spinning disks, the speed affects the data transfer rate. So obviously the faster the drive, the faster the data transfer, the better the performance. But for the budget minded, typically the 5400 RPM will come with a lower price tag.

LATEST AND GREATEST

As hard drive technological advancements continue, the latest competing technology is “Flash Memory” in the form of “Solid State Drives” or SSD. In these new drives there are no moving parts. They use the same storage technology that’s found in small Thumb Drives or USB Drives. The data transfer is faster and they are more reliable. However, as with everything else, this new technology comes with a premium price tag. Where you might find a 7200 RPM, 1 TB HDD for just over $50.00, a 1 TB SSD will set you back $250.00 or more.

SUMING IT UP

The good thing is that 9 times out of 10 you will be looking at pre-built computers for purchase. As you compare prices notice that the size and speed of the hard drive does affect the overall price. So again, keep in mind your intended use, how much data you plan to store, and your budget and go for the best you can afford.

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This concludes the three part series on RAM, Processor and Hard Drive. While there are many other technical specs found in consumer PC’s, these three components are the most important when it comes to computer performance. I hope I’ve given you enough basic information to understand each one’s association to the other without a lot of confusion. If you’d like to understand more and really dig into the technical side of things, there are tons of articles and videos that go into much greater depth and detail on the Internet. Just Google It!

CPU, Processor… COMPUTER BRAIN!!

All three of these words actually refer to the same part in a computer. Definition: The electronic circuitry within a computer that carries out the instructions of a computer program by performing the basic arithmetic, logical, control and input/output (I/O) operations specified by the instructions. Yeah, how does that help you? I’ll give you some explanation of more common terms you will come across regarding processors when considering a new computer that will hopefully help you make a better choice … for you.

History

As with most things, long ago computers were more simple and there were less choices. I remember Dick Lawless telling me he once worked on a computer that was built inside of a good sized room! Years later Allen Bloch was a sophisticated young accountant sporting one of the first portable computers … about the size of an old sewing machine. These days your cell phone has a ton more computing power than any of those early computers. With technology advancements moving faster and faster all the time, everything is getting smaller, faster and “smarter”. The main ingredient in all of this … The Processor.

Manufacturer

There are many different manufacturers of processors for many different equipment applications but for retail personal computers you  will likely only come across two mainstream products: Intel and AMD. This is truly a Ford vs Chevy situation where some people will swear by Intel while others will argue the benefits of AMD. You can find benchmark tests on websites that show a bunch of confusing statistics of each ones performance given a certain application.  This tends to make the competition pretty fierce so each of them work to come out with a new model line seemingly with the changing of the season’s. So what you end up with is a plethora of choices that can befuddle the typical laymen.  Aye Yai Yai!!

Clock Speed

While there are other factors that affect the overall speed of a computer, this is where the rubber meets the road. The clock speed refers to how fast a processor can perform all of the operations listed in the afore mentioned definition. How does this help you? Well, the higher the clock speed is, the better the performance you will get out of your computer when comparing the same model processor. It will seem faster because it’s actually processing faster. Clock speeds are shown as a decimal and generally range from 2.1 GHz to 3.8 GHz. Unfortunately, this high performance is always synonymous with higher prices as well. $$$$  So as any good manufacture should do, they each offer a budget class and a premium class. AMD’s premiums are their A-Series, E-Series and FX and their budget class includes Phenom, Athlon and Sempron. While Intel has the “i7”, “i5”, and “i3” for their premium and Core 2, Pentium and Celeron for their budget class. Each one of these has multiple models with different specs and generations. A little Google research shows that the FX models are AMD #1 and the “i7” models are Intel’s best. With Intel currently showing as the strongest in most current benchmarks.

Other Specs

You will also see 32 bit or 64 bit processors and possibly L1, L2 Cache. The bit rate essentially refers to how much RAM the processor is capable of utilizing. 32 bit is good for computers with 4 GB of RAM and less while 64 bit is good for 4 GB of RAM and more. It’s important to point out that a 64 bit processor must be matched to a 64 bit operating system and a 32 bit to a 32 bit OS. But that will likely be taken care of for you. Also, software applications are written in 32 or 64 bit. A 64 bit computer can use 64 or 32 bit applications, but a 32 bit is restricted to only 32 bit applications. And finally, the L1, L2 Cache refers to what can be considered as the processors own built in personal RAM. Simply said, the more the better.

Summary

So as with everything else, what it boils down to is your own personal needs for computing and your budget. Sure, if money was no object I’d say go out and buy the most expensive and advanced computer you can buy. I’m sure you won’t be disappointed. However, I believe the majority of us can’t do that. Once again, think about what it is you want to do with your computer. Web browsing, emailing and general use does not warrant the best performing computer available. But at the same time an online gamer is going to be disappointed if they go with a bare bones budget computer. I’d say look at your needs, look at your bank account, and find the best deal that you can afford. Given the details I’ve shown in this three part article of course. 🙂

“RAM” – Noun or Verb? Animal or Action?

Neither! At least when you’re referring to computers. 🙂

RAM is actually an acronym which stands for “Random Access Memory”. Because of this, it’s reference is typically shortened to “Memory”. For example, How much memory does your computer have? It’s size or capacity is measured in powers of 2 and these days the increments are in Gigabytes or “GB”. For example, 4 GB, 8 GB, 16 GB, 32 GB etc. Without a doubt, RAM has the greatest effect on computer performance. If there’s not enough, it can choke and slow your computer to a crawl no matter how fast the processor is. The processor actually relies on RAM to do its job. Imagine RAM as being the top of your desk. The bigger your desk is, the more things you can work on at the same time. If you have a tiny little desk, chances are you can only work on one thing at a time. So still the question remains, HOW MUCH?? To be honest, there’s no exact science for determining this. It’s kind of up to you and your intended computer use. But here’s a road map to help.

All software programs and applications loaded on your computer will take a bite out of available RAM while in use. Including your operating system and antivirus which are always running many services in the background. So if you add to that by opening more programs and applications, you continue to subtract from available RAM. This means the biggest consideration when determining the amount of RAM you may need is how many applications do you intend to use “at the same time”. The most typical user will have email open while browsing the Internet or social sites like Facebook (4 to 8 GB). A more heavy user may do that but add to it heavy word processing, PowerPoint presentation or publication creation (8 to 16 GB). And an even heavier user may be a photographer or graphics artist engaging in heavy duty photo editing and movie creation (16 to 32 GB). So you see, while I’m sure any salesman can convince you that more is always better, in the end only you hold the answers to “How Much” RAM you really need. Be aware, It’s possible to reach overkill if you don’t truly need it and additional RAM seems to come with a pretty hefty price tag. The beauty is that it can be upgraded later if you find you really need it. So don’t stress. Think about what you might need and go for it.