Beatitudes Community

The Courage of Hope

Browsing through a British newspaper the other day, I came across an article online entitled “My Future Self.” Over a dozen young girls were asked what they wanted to do when they grow up. Each had then designed her own photo-shoot, posing in the role that she hoped to one day have. “Ever since we studied the solar system in primary school,” said Haja, “I would imagine myself up in the sky, discovering new things, and so I want to be an astronaut.”

I remember asking one of my nieces that same question “What do you want to do when you are older?” She thought about it for a moment, and couldn’t come up with an answer, but then at 9 she seemingly has all the time in the world to discern her future. She will do so living in a country at peace, with food, clothing and shelter, education and security.

In contrast Haja and her friends have, in the understatement of the article, “directly experienced conflict.” The girls questioned in the article were Syrians living as refugees in the North of Jordan. “Many people told me a girl can’t become an astronaut,” Haja continues, going on to say that she hopes, in the future, she will be able to “tell girls with dreams to not be afraid, to be confident and know where you want to go.”

Architect, surgeon, lawyer, photographer; the list of ambitions springing forth from these young people in such difficult circumstances is inspiring, but what is so very poignant about each of these girls is the vibrancy of their hope. We can barely imagine what trauma these girls have endured and what miseries they still face, and yet their dreams soar.

Hope might sometimes be misunderstood as irrational, or even lazy—merely buying a Lottery ticket and crossing your fingers! Hope might also be maligned and neglected- ‘Be realistic!’ says the sceptic—”Don’t get your hopes up. Manage your expectations.”

Remarking on recent world events, John Kerry said; “it’s all enough to make some people want to climb back into bed, pull the sheets over their head and wish that everything would disappear. But that’s not how you solve anything, folks, except maybe a hangover.” We have all felt the temptation to pull the sheets back over our heads, and for many people, hope in a brighter future seems to be founded on something pretty unlikely.

And how likely is it, on the face of it, that Haja will become an astronaut, and her friends become architects and lawyers and movie stars?

But there are two things we can say for sure about Haja’s aspiration. Firstly, it’s not impossible is it? Who dares say she cannot reach the sky? Secondly, her dream is far more likely to be realized if she puts her trust in the hope that a better day will dawn—just like the rest of us. ★

CIGNA Updates

Starting June 23, when you visit myCigna.com things will look different. The homepage will now look like other important Cigna websites.

And, depending on the plan(s) you have, you will now be able to move between specific plan home pages.

What won’t be different is the way you access your health plan information on myCigna. You’ll be able to find everything right where it was before.

We’re excited about the new look on myCigna. It’s just one more way we’re working to help improve your health experience.

Your Cigna team
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First Impressions

We have heard the term “First Impressions” in senior living for a number of years, however, as  often happens at Beatitudes Campus, we are redefining the term in the context of our Radial Hospitality program. We are adding “Operation Welcome” to our way of greeting prospective residents, their families and friends to the campus.  The entire team has made tremendous progress in many areas of hospitality in the last few years and now we are taking steps to elevate our staff, facilities and methods to the highest levels.

As a result, you will begin to see quite a number of improvements in the look of common areas in the residential buildings as well as Town Plaza.  “We judge books by their covers, and we can’t help but do it,” said Nicholas Rule, Ph.D., of the University of Toronto. “Furthermore, the less time we have to make our judgments, the more likely we are to go with our gut, even over fact,” he added.  In today’s increasingly competitive senior living environment, we are keenly aware that to meet our mission of service, we must pay close attention to all aspects of the experience.

It is rather thought provoking to learn after repeated studies that irrespective of the quality of care and services in a senior living community, the “look” and “feel” of the environment has a much greater influence on the decision to move forward in considering residency.  Quality is generally perceived as a given and is not, at least initially, weighted as highly as friendliness, cleanliness, state of repair and updated furnishings and colors.

However, “First Impressions” is not only about the look of facilities.  That is but one leg of the stool……the others are the human environment as well as the perception of quality of life.  Beatitudes Campus is well known for its world class “life-long long learning” programs as well as nationally recognized “Comfort Matters” dementia care which speak strongly to a superior quality of life.  On the human environment standard, we have determined that while we are certainly above normal standards, we are going to provide training to achieve that same “best in class” signature. As a result, the entire campus staff will be provided specific training over the course of the next few months in All-Staff meetings as well as a separate session which will be conducted at a number of times.  The sign-ups will begin soon, so watch for announcements here in the Team Talk newsletter as well as information from your supervisor.

These are indeed exciting times as we move toward higher occupancies, even more elevated standards and progress to superior service levels! Beatitudes Campus rocks!

Rod Bailey, SVP of Sales & Marketing

Rod Bailey,
SVP of Sales & Marketing

Rod joined the Beatitudes team in April of 2016. He comes from an extensive background in the healthcare field. He has a great passion for the work he does and is a great addition to the Beatitudes Team.

What Makes A Community?

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“Game On” Welcome Desk

Many of you know that when I first came to Beatitudes Campus, I had no intention of staying here beyond the one year agreement I made as Interim Vice President for Spiritual Life.  I made it clear that this is not the type of community I am about when it came to my understanding of my purpose in life – I was a preacher type – but felt I could help during the year I would be here.

Two weeks after I started I was being lured into one of the most beautiful experiences and communities that I ever thought was possible.  If I saw my life as trying to help create a community in the larger world where all are valued, empowered and treated equally, it suddenly became apparent to me it was happening here.  Seven years later I am still here because I just could not let go of what I witnessed then and still do today.

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The Light Rail commencement gathering

Just look at the last few weeks and see all of the connecting that is taking place in our community.  If you attended the weekly meetings of the Design Studio, you saw the discussions evolve around bringing down the silos between Independent Living, Plaza View and all other venues.  They also were celebrating there being no distinction between those with walkers, scooters, canes or using none of those – all are whole and valued just as they are.

If you walked through the Agelink building, you saw your neighbors serving as instructors for senior aged immigrants and teaching English to willing leaners while bringing down this time between cultures.  If you went to the new Light Rail Celebration opening, you saw your neighbors with a booth telling the rest of the world all about us– and having the best time there.   Stroll through Plaza View and you might catch “Game On”, an evolving Game Day/Night bringing neighbors from all over the Campus together for good laughs.

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St. Patrick’s Day Theme Dinner Event

On St. Patrick’s Day, if you were in the Luther Life Center, you saw it filled with to the brim with green neighbors looking for that pot of gold and maybe a green beer.  Head back over to Agelink, where Beatitudes Center for Life Long Learners has over a dozen classes in session and brought hundreds of our residents together to learn new insights, as well as learn about each other.  Watch a Diamondback game and you might see your next door neighbor in the crowd rooting for the team.

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English Learning Courses at the Agelink building

I love it whenever I take a visitor on a little tour of the campus and by half-way, after a couple dozen greetings from each of you as we enjoy our walk, they tell me this has to be one of the happiest and friendliest places on earth.    It never fails to happen.  And I think they are right.

Want a glimpse of our community at it warmest? Come to the Welcome Coffee where new residents are celebrated, and just listen to why they wanted to come to Beatitudes Campus and how excited they are to be here (it will make you proud all over again that you are here) and feel the radical hospitality in return as they are welcomed.

All of this makes what a community is all about, and thank you for making it one of the most special.

Peace always,

David