Residents will recall filling out an annual satisfaction survey in years past. This annual questionnaire is typically developed by Holleran, an organization that surveys Life Plan Communities like ours throughout the nation. This year, Beatitudes Campus has developed its own Independent Living resident survey tailored to the unique experiences of our community during the pandemic.
Read all about it! The latest recap of our February 2019 Community Town Hall is now available online for your reading pleasure!
Be sure to read it here: https://wp.me/p7o8lu-gQl
There is a community in our neck of the woods which is very much like us. It is about the same size, has almost the same amenities, even has the same food service as we do and is a non-profit. One difference is that it is a “Life Care” Continuing Care Retirement Community (CCRC) which means it has more wealth because it costs more to live there, but I do not think that is a factor. From what I can tell, there is very little difference at all, except for one. The residents and staff of the other community rave and rave about how they have the best community compared to anywhere else. They believe they have the best food, the best people and the best quality of life. Honestly, it gets a bit obnoxious and irritating.
When I accepted the position I have today at Beatitudes Campus, I was aware of a phenomenon that never made sense to me because I kept hearing differently from just about all of the residents. I heard over and over about how wonderful life is at Beatitudes Campus. I’d hear, “I should have moved here five years ago” and, “everyone is so happy” etc. But then a Satisfaction Survey would come along and statistically our residents would rank us below the average norm across the nation. I was missing something; it did not add up.
My entire adult life and ministry has been dedicated to creating a community that will work to assure that all others have the greatest quality of life possible – with individuals (no exceptions) always capable of reaching their fullest potential for happiness and wholeness and making a difference for the better in this world. It still is my calling in life as I am determined now, as much as ever before, to do all that I can to see that this community strives for that same goal, not only for us, but for those around us as well. My belief is that, when this occurs, the quality of life we experience today will be nothing less than extraordinary.
In order to go forward, though, we need to know where we are. A large percentage of you have already completed the Holleran Resident Engagement Survey which benchmarks us against other communities and shows our progress toward the goal to see that you are “engaged and satisfied” with your community. Your satisfaction is not my goal, though, nor the Campus’ and never has been. Simple satisfaction is too low a bar for a community like ours which strives to help all realize purpose, happiness and the opportunity for extraordinary new possibilities in this chapter of your life. So, though the survey includes a level of satisfaction, we are looking for “engagement, fulfillment, empowerment, delight and an acknowledgement that you are aware, more than ever before, that you made a wonderful choice to live here and are a beautiful addition to our community. Because you are just that!
Last Friday was the deadline for returning your surveys. However, we still need your voice, as it is the only way we can become all that you want us to be. If you still have not completed your survey, would you do so in the next few days? It does make a difference. Please, help get the word out to your neighbors as well: Fill out your survey! The more participation the more we can all work together to create the community we want.
I know this is one of the greatest places for anyone to work and serve, and we all want our residents to one day believe it is one of the greatest places to live. When we get there, we will not need to boast, we will be too busy making a difference in other’s lives to have time for that. *
David Ragan opened the meeting by welcoming everyone and thanking Gregory’s Market for providing fresh produce for residents to purchase. He invited all to attend the Welcome Coffee for new residents on Wednesday, April 26th at 2:00 PM in the Life Center. The Welcome Coffee gives residents an opportunity to meet their new neighbors and listen to the reasons why they chose the Beatitudes as their home. David also showed some interesting and amusing sayings and signs such as; “a clear conscience is the sign of a fuzzy memory”, and “I went to the Air and Space Museum, but there was nothing there”.
In introducing Michelle Just, President and CEO of Beatitudes, David noted that tomorrow is Michelle’s birthday and residents wished her a “happy birthday” in song. Michelle showed pictures of the participation of the Beatitudes in the Pride Parade on Sunday morning, April 2nd. The bus was decorated for the occasion and the Master of Ceremonies called attention to the Beatitudes volunteers who enjoyed being in the parade.
Michelle announced the Shout Outs for March—Angelo Flores, Jason Corder and Niccole Daine.
Angelo joined the IT team in August of 2016 and has made great improvements to the accessibility of the department and their response time. He is being promoted to Network Administrator for the campus. Jason joined the Dining team in July of 2015 and recently took personal time to help a resident locate a lost item of great sentimental value. He goes above the call of duty in his work. Niccole joined the Nursing team back in August of 2010 as an LPN. She helped a family deal with the loss of their loved one by making everything look its best so the family could have some peace in that moment. Remember to fill out a Radical Hospitality form online or pick one up at the Welcome Center whenever you see a staff member who deserves some special recognition.
Michelle also discussed a new Holleran Satisfaction Survey which will be coming in May. The survey will be shorter than in the past and will focus on measuring engagement rather than satisfaction. Results from the survey will be used in determining whether the right programs are being provided, in preparing budgets and in strategic planning. The surveys will be distributed to Independent Living Residents the week of May 1st and completed surveys will need to be turned in at the Welcome Center by May 20th. Results of the survey will be shared at a future Town Hall Meeting.
A happy announcement by Michelle was the addition of a new bus that can transport up to four wheelchairs at one time. The bus is ours due to a grant from the Maricopa Association of Governments and the City of Phoenix. Michelle thanked the Auxiliary for also providing funds toward the purchase of this bus. It is parked outside the building and residents are encouraged to check it out as they leave the meeting.
Herb Komnick, Residents Council President, provided a report of the Residents Council Meeting on March 8th. David Ragan began the meeting with a report that a good time was had by all at the LeadingAge Senior Fitness Challenge competition. He encouraged residents to attend the Design Studio meetings to help plan our residents’ future. Dining Services Committee Chairman, Pat Dellisanti, reported that Joe Kane, Director of Dining Services, had completed his building meetings and survey distribution. The Sunday Brunch is returning on the second Sunday of each month. Staff members are being trained on CPR, chest compressions, the Heimlich maneuver, and defibrillators. Employee Appreciation Committee Interim Chairman, Barbara Carpenter, reported that a letter will be sent in August and an evening dinner event will be held in August to encourage residents to contribute to the Employee Appreciation Fund. Monthly billing for contributions can be arranged through Cammy Clevenger. Facilities Committee Chairman, Roger Benson, reported that Maintenance has posted instructions of what NOT to put into drains on campus bulletin boards. Lost items should be reported to Security at x16172. Residents are asked to completely fill a recycle barrel before starting to fill another. If the barrel(s) is/are full, please call 18492 promptly. Under New Business, Gayle Richmond was confirmed as the new Life Enrichment Committee Chair; the Resident Telephone Directory is now available on the Resident Website (www.bcampus.org); and Kathy Amend has volunteered to post bulletin board items on the Patio Homes bulletin board. Leave items to be posted there in her mail box at the Welcome Center. Area Representatives’ Reports included the Central Park North Representative, Walt Smith, advising that the water leak survey has been completed, and a Spring Fling dinner in the Rose Garden is planned for March 28th. Plaza South Representative, Don Tamuty reported that Plaza South has completed the dining preference survey and is planning a dinner meeting. Central Park South Representative, Sybil Eppinger, reported that CPS, CPN and the Patio Homes are working together on the Spring Fling plans and also working with Marketing on the Open House being held on March 23rd in the Rose Garden. In response to a concern about a master calendar, it was reported that a software program for scheduling campus activities in coordination with outside groups’ activities being held on site has been purchased and is being installed.
Josephine Levy, Resource Navigator of Success Matters, advised residents about three upcoming programs. On April 12th, at 2:00PM in the Agelink Great Room, Josephine will discuss Health Care Power of Attorney (POA) and Living Will. The program promises to incorporate humor and not be boring! On April 26th, at 1:00PM in the Agelink Great Room, there will be a program on VA benefits and a VA representative will be on hand to answer questions. The last one-hour program will be held on May 9th, at 1:00PM in the Agelink Great Hall, with a representative from the Arizona Attorney General’s office discussing Scams and Such and talking about what is happening right here in Arizona to our senior citizens.
Jessica Meyer, Director of Success Matters, introduced Mitch Sopko and Rich Fauci to residents. Mitch and Rich are Masters level occupational therapy students doing their Level II Fieldwork at Beatitudes for the next three months. They are anxious to engage with residents and get to know us better. When you see them on campus, give them a big Beatitudes welcome! Premier Hearing will be hosting a free lunch and addressing the topic of hearing aid technology and maintenance on Thursday, May 4th from 11AM to 1PM in the Agelink Great Room. If interested, you must RSVP by calling 602-279-0003. Jon Schilling, Director of Life Enrichment, and Jessica will be offering their seventh SAFER Stepping at Beatitudes, a six week comprehensive falls prevention workshop offered periodically through the year. The workshop will meet on Tuesdays and Thursdays at 2:30PM, starting in mid-May. Contact Jessica at x16110 to be put on the registration list.
Jon Schilling introduced Wendy White who began volunteering at Beatitudes when her parents moved here. She spreads joy wherever she goes and now visits three floors in the Health Care Center with her wonderful therapy dog, Max. She will be presenting a workshop entitled, Happiness is a Choice, on Thursday, April 20th at 2:00 in the Motion Studio.
Michael Smallwood, Fitness Specialist, discussed a new fitness program entitled, BrainSavers (because gray matters) which will be offered on Tuesdays and Fridays at 11AM. The course will begin in May and is structured to have up to 25 students. Beatitudes is making a one-year commitment to this “trial course” that encompasses Brain and Body Total Fitness. The mission statement declares that BrainSavers will help maintain healthy minds, reducing the impact of age-related memory impairment and the risk of developing Alzheimer’s disease. The six key components of healthy brain aging include physical exercise, nutrition, cognitive exercise, sleep, socialization and stress management. Dr. Paul Bendheim, M.D. will be introducting the course in a one-hour presentation on Monday, April 17th at 3 PM More information can be found at http://BRAINSAVERS.com. The March B-Fit Winner is Jean Hiser.
Monica De La Rosa, Life Enrichment Specialist, detailed some of the activities on the agenda for this month. They included a Lloyd Foundation Musical Performance in the Life Center on Tuesday, April 13th at 2PM; a movie and discussion presented by resident, Mary Harkness, on Friday, April 14th at 2PM in the Recreation Center; the Paradise Valley Jazz Ensemble on Saturday, April 15th, at 3PM in the Life Center; a trip to the Spring Butterfly Exhibit at the Desert Botanical Garden on Tuesday, April 18th at 9AM (tickets are $20 and available at the Welcome Center); our annual off-campus BBQ at Lynx Lake in Prescott, AZ, Tuesday, April 25th, 9:15AM departure (purchase your boarding pass at the Welcome Center for $7); Buzy Bees Spring sale on Friday, April 14th outside Elaine’s; and line dancing at 10AM on Thursdays in the Recreation Center. Synopsis sheets have been distributed to each building. Call Monica at x18526 if you need more copies.
Dosia Carlson discussed the plans for Earth Week, April 17th to April 22nd. Elders for a Sustainable Future have prepared a Triple Header. On Thursday, April 20th, at 6PM in the Life Center, Nature will be celebrated in Words and Music with vocalists, instrumentalists, visuals and reading. On Friday, April 21st, at 9:30 AM, during coffee hour in Elaine’s Fine Dining, we will discuss how we can share our environmental concerns with the younger people in our lives. Bring photos of friends and family members and we will discuss how, together, we can promote sustainability of this planet. On Friday, April 21st, at 2:30 PM in the Life Center, we will present Mother Earth is Crying: Residents and Employees in Conversation. After viewing a few startling videos and discussing our response at tables, we will exchange ideas with people who work here. Don’t miss these important events in support of Mother Earth.
Ken Fomby, Transportation Coordinator, advised residents about just how the transportation system operates. Residents call #16135 to schedule medical appointments, bank trips, RX pickups and other related trips. Residents should call #12905 for any activities/off campus events to reserve a seat on the bus. The information is then recorded on yellow pads for the medical trips and white pads for the off-campus activities. Information is transferred to an annual calendar with the date, time and address. From there, the information is computerized and trips are assigned to specific drivers. Residents are contacted the day before the trip is to take place to confirm the appointments. Residents are given a business card with phone information, and either they, or the office where their appointment takes place, can call to let transportation know that they are ready to be picked up. Ken displayed a graph showing that there are about 500 medical calls per month and as many as 700 calls last December.
David gave residents the results of dining comment cards for March. Over 76% of the comments were positive, which raises the morale of the whole dining staff! David emphasized that residents should send back a meal if they are dissatisfied. That is the best way the dining staff can be made aware of problems with the food.
David introduced Dave Johnson of Hospice of the Valley. Hospice of the Valley had its roots right here at the Beatitudes 40 years ago. Dosia Carlson, Greta Wiseman and Gerald Roseberry were instrumental in its formation. Dave noted that Hospice of the Valley is a non-profit organization, and he is appreciative of our using their services. He said there are over 50 different hospices operating in the Valley. There are flyers at the back of the room for anyone interested in Hospice of the Valley and the organization’s speaker’s program.
David called our attention to a Special Town Hall which was on April 13th. The Fire Department and Beatitudes Campus discussed emergency evacuation procedures. The fire department trains for this kind of activity and some of the firefighters have family here as well.
The Hootenanny is every Wednesday at 6:00 and is free! Bring your friends and enjoy the wonderful music.
Thanks again to Gregory’s Market. They are here for every Town Hall at the beginning of the month and are much appreciated.
Don’t forget Sundaes with Dave on each third Wednesday of the month from 2 to 4PM in the Bistro.
The next Town Hall will be held on May 3rd at 2:00 PM in the Life Center. Plan to be there!
(A quick note from David – please thank Norma Dieffenbach for the continued excellent minutes for the Informant—she does not miss a thing!)
Surveys have been delivered to your apartments and/or mailed to your responsible party’s home address. Surveys can be completed using the paper copies provided and dropped off at the Welcome Center, Rent Boxes, Plaza View Lobby, Piper Residences’ Sun Room, or Health Center’s Resident Library. There is also an option to complete the survey on the computer. Please visit the Resident Computer Lab on October 3rd, 5th, or 6th between 10:30AM and 1:30PM. Staff will be available to help you. Or you can complete the survey on your home or library computer using the following website: http://bit.ly/bcampus-survey. We are asking for your assistance by completing the survey by 5:00PM on Friday, October 7th so that staff can collate the results and present at several upcoming meetings as strategic plans for the next fiscal year are being firmed up. Thank you so much for taking time to share your thoughts about campus life!
